Front Desk Supervisor - Hospitality

Red Tail Acquisitions • Grand Lake, CO

4d

About The Position

The Front Office Supervisor II is responsible for overseeing the front office / front desk team and ensuring that each guest is treated with the highest standard of service. Their duties include but are not limited to scheduling the front office / front desk staff, supervising daily shifts, responding to guest complaints or requests, communicating between departments, and leading continuing front office / front desk training, assisting the GM with daily tasks.

Requirements

• Associates Degree in a hospitality or business-related field.
• 2-4 years hotel/restaurant supervisory experience
• Training skills, must have the ability to assess skill level of employees and modify training as needed.
• Strong mentoring skills: must have the ability to mentor employees through role modeling, supervision and feedback.
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including: Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.

Nice To Haves

• BS degree in Hospitality Management preferred.

Responsibilities

• scheduling the front office / front desk staff
• supervising daily shifts
• responding to guest complaints or requests
• communicating between departments
• leading continuing front office / front desk training
• assisting the GM with daily tasks

Benefits

• We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees