Front Desk Manager (Hotel / Hospitality)

Holiday Inn Boston Cambridge Area•Somerville, MA

11h•Onsite

About The Position

Holiday Inn Boston Cambridge Area is seeking a dedicated and experienced Front Desk Manager (Hotel/Hospitality) to join our team. In this role, you will be the primary point of contact for our guests, ensuring exceptional service and a memorable experience. You will oversee the guest services team, manage daily operations, and work closely with other departments to uphold the highest standards of hospitality.

Requirements

Minimum of 3 years experience with front desk operations preferred.
Minimum of 3 years front desk supervision experience preferred.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Flexibility to work various shifts, including weekends and holidays.
High school diploma or equivalent; additional hospitality-related education is a plus.

Responsibilities

Manage and lead the guest services team to provide outstanding customer service.
Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
Ensure smooth daily operations of front desk and guest services functions.
Coordinate with other departments to enhance guest experience and satisfaction.
Train and develop staff members to meet company standards and service expectations.
Monitor and report on guest satisfaction and service quality metrics.