Hospitality Experience Coordinator

Island Realty•Isle of Palms, SC

8d•Onsite

About The Position

Island Realty's Hospitality Experience Coordinator is responsible for delivering exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assisting with booking concierge and add-ons, providing information about area attractions, directions, and services, and managing all guest and owner walk-ins.

Requirements

Professional customer service nature with a desire to exceed expectations
Must be able to communicate (written and oral) with friendly and pleasant tone
Must be a self-starter who can see a project/issue/problem through to completion and follow up as needed
Possess a positive, upbeat attitude at all times
Accurate knowledge of the Charleston area and ability to give directions to and around: Isle of Palms, Sullivan’s Island, downtown Charleston, and the greater Charleston area
Proficiency with Microsoft Word, Excel, Outlook, and database management systems
2 years customer service experience preferred
Hospitality, front desk or concierge experience would helpful but not required

Responsibilities

Greet all visitors in a cheerful and professional manner
Deliver impeccable service to all Island Realty customers including current guests, potential guests, property owners, and vendors
Assist with check-in and check-out procedure as needed
Answer telephone calls, texts, and emails promptly
Arrange for the after-hours arrival packet pick-up, including lockbox assignment and notifying guests of procedure
Post, process, and record accurately all necessary payments and reconcile cash drawer at the end of the day
Maintain impeccable front office standard appearance to include restocking, watering plants, replenishing vendor information, etc.
Work with guests to extend their stay where opportunities are available
Communicate with guests in stay regarding events and services available
Provide concierge services and recommendations based on contracted Island Realty vendors and general knowledge of the area including restaurants, entertainment, and directions
Cooperate with all other departments in order to answer queries and resolve customer issues
Manage and maintain presentation of vendor marketing materials at the front desk and lobby including the rack-card display, coffee table, and slideshow
Update Marquee Messages in keeping with marketing priorities including bringing attention to sales, vendors, events, and more
Complete general office duties as assigned