Hospitality Customer Coordinator – Hotel Reservations (Remote)

Destination Careers•New York, NY

12d•$45,000 - $65,000•Remote

About The Position

Destination Knot is seeking friendly, detail-oriented individuals to work as Hospitality Customer Service Representatives focused on hotel reservations. In this fully remote role, you will help clients select, book, and manage hotel stays, aiming to make their travel plans seamless and stress-free. The position suits people who enjoy working with others, communicate effectively, and value flexibility in their work environment. Destination Knot is a professional travel planning company that arranges hotel accommodations, cruises, all-inclusive resorts, and group travel, emphasizing customer service and attention to detail.

Requirements

Strong communication and customer service skills.
Friendly, professional demeanor and attention to detail.
Ability to work independently and manage multiple tasks.
Basic computer proficiency and a reliable internet connection.
Interest in hospitality, travel, and creating memorable guest experiences.

Nice To Haves

Previous experience in customer service, hospitality, or reservations is a plus but not required.

Responsibilities

Communicate with clients to understand their hotel needs, preferences, and budgets.
Provide accurate information about hotel options, pricing, and amenities.
Assist clients with making and managing reservations.
Maintain accurate records of client interactions and bookings.
Respond promptly and professionally to inquiries by phone, email, or online platforms.
Collaborate with team members to ensure client satisfaction.
Stay current on travel trends, hotel offerings, and industry updates.