Hospitality Associate

Young's Holdings•Healdsburg, CA

1d•Onsite

About The Position

Harper’s Rest is seeking a passionate and talented Full Time Hospitality Associate (~30 hours/week) to join their team. This role is crucial in delivering exceptional guest experiences by blending wine service with elevated hospitality. The associate will provide personalized wine education, showcase vineyards and winemaking processes, and support sales. Key responsibilities include warmly welcoming guests, assisting with on-site events and new experiences, helping with event setup and breakdown, and ensuring a seamless experience for visitors. The ideal candidate is dynamic, thrives in team settings, has a genuine passion for wine and hospitality, and excels at creating memorable moments for every guest. This role is key to bringing the brand to life by greeting visitors, preparing event spaces, and engaging with guests throughout their visit. A strong sense of team spirit and collaboration is essential, as is a professional yet warm and approachable demeanor to create a welcoming environment.

Requirements

Bachelor’s degree or equivalent experience
Must be at least 21 years old
2+ years in related position or in hospitality, wine service, or a guest-facing environment
Exceptional communication/interpersonal skills
Strong organizational and time management skills
Solution-oriented
Excellent customer service skills
Passion for wine, the wine industry, and guest experience
Flexibility to work weekends, evenings, and holidays as needed

Nice To Haves

Knowledge of wine pairings, wine regions, and winemaking processes

Responsibilities

Anticipate guest needs and deliver elevated, personalized hospitality.
Build authentic, lasting connections with guests to enhance loyalty and ensure memorable visits.
Approach each interaction with a positive, enthusiastic attitude and a commitment to guest satisfaction.
Collaborate closely with the hospitality team to ensure a seamless and high-quality guest journey from arrival to departure.
Stay informed and articulate about current wine offerings, seasonal promotions, and upcoming events.
Maintain a professional appearance in alignment with brand standards.
Foster a passion for wine and commit to deepening your understanding of Harper’s Rest wines, vineyards, and winemaking philosophy.
Actively participate in internal training and wine education opportunities.
Share wine knowledge with confidence and enthusiasm, providing guests with a rich and educational tasting experience.
Operate the point-of-sale (POS) system with accuracy and efficiency, handling sales, shipments, and customer account management.
Demonstrate problem-solving skills, openness to feedback, and a commitment to continuous improvement.
Take initiative with daily operational tasks, including opening/closing procedures, restocking, table clearing, and maintaining overall cleanliness.
Thrive in a fast-paced team environment, working collaboratively to support the evolving needs of the business.
Lead engaging and informative wine tastings that bring the story of each wine to life, including vineyard practices and winemaking techniques.
Assist guests in selecting wines and completing purchases, ensuring their preferences and needs are thoughtfully considered.
Take ownership of individual performance metrics, including wine sales, allocation sign-ups, and guest data collection.
Proactively promote allocation memberships, special events, and curated guest experiences.