Hospitality Associate

RR Donnelley•New York, NY

1d•Onsite

About The Position

The Hospitality Associate position is responsible for providing hospitality and catering services at a client site. This includes managing conference room set-up, offering reception assistance, and providing other general office support as needed. Key duties involve checking and setting up conference rooms with food, beverages, and necessary items, cleaning up after meetings, preparing and maintaining coffee and client pantry areas, and managing catering supplies. The role also requires communication with supervisors, clients, and vendors, coordination with the Events team, assisting in training new hires, and contributing to process improvement. Adherence to company and client site policies, including uniform standards, and efficient use of equipment are also expected.

Requirements

High school diploma or equivalent.
Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
Able to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills required.
Excellent organizational skills required.
Must be able to meet deadlines and complete all projects in a timely manner.
Strong attention to detail is required.
Must work well in a team environment.
Professional attire and demeanor required.
Good written communication skills.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Ability to work in a fast paced, high-energy environment.
Ability to work on multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate client’s needs for meetings and events.
Must be self-motivated with a positive can-do attitude.
Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
Set up conference rooms according to client’s request, including food, beverages, utensils, ice, cleanliness, etc.
Clean up conference rooms after use and return property to vendors if necessary.
Prepare coffee and other beverages in assigned kitchens each morning.
Clean up coffee makers and Client Pantry throughout the day and reset to standard in the evening.
Communicate with supervisor or client on meeting request concerns or deadline issues.
Maintain inventory of catering supplies and order supplies as needed.
Communicate with Reception regarding food and beverages for use during meetings i.e. delays etc.
Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
Partner with Events team for set ups and support of external waitstaff.
Assist in training new hires.
Prioritize workflow.
Assist in process improvement ideas.
Adhere to Williams Lea policies in addition to client site policies inclusive of Uniform attire and appearance standards.
Use equipment and supplies in a cost-efficient manner.
Must be able to lift up to 50 lbs. on a regular basis.
Provide back-up support to Reception and/or Office Services as needed.