Hospitality Associate

Crimson Wine Group LTD•San Luis Obispo, CA

6h•$18 - $19•Onsite

About The Position

The Hospitality Associate is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values. The ideal candidate must be systems savvy, extremely detailed oriented, the flexibility to manage multiple priorities and work well in a team environment.

Requirements

Must have knowledge of wine and food and continually take initiative to continue learning
Strong written and verbal communication skills
Sales aptitude
Comfortable speaking in front of crowds
Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
Must be able to lift 40 lbs.
Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
Manual dexterity to handle, polish glassware
Must possess or have ability to acquire a Wine service and Food Handler’s certifications
Must be able to work a flexible schedule including evenings and weekends
Must be at least 21 years of age

Nice To Haves

Experience with a luxury wine brand a plus

Responsibilities

Greet all visitors with gracious hospitality
Act as Ambassador to the estate and to Crimson Wine Group
Provide informative, engaging and personalized tour and tasting experiences
Educate guests about the winery story, wines, and brand
Inform and recommend to guests the benefits of Wine Club
Effectively suggest and sell wine and wine club memberships
Drive revenue by selling wine, merchandise, tasting, and memberships to guests
Participate in special events and team meetings
Actively continue education in wine production, viticulture, and winery history
Represent the winery at outside functions when necessary
Follow all company safety guidelines including Responsible Beverage Service
Set up / break down all indoor and outdoor tasting room spaces
Opening and closing procedures as a keyholder
Open and verify condition of wines
Prepare printed guest materials
Open/Close POS system/registers
Stock wine and merchandise on tasting room floor and storerooms
Perform sales transactions for carry-out and shipping orders
Maintain clean and organized guest spaces at all times
Assist with weekly and monthly inventory of items for the Tasting Room, includes wine and non-wine
RedChirp response and monitoring of texts
Regular review of website, TOCK maintenance of blueprints, edits and auditing
Inhouse updating and coordination of printing of TR collateral
Merchandise, food program, and office supply ordering and maintenance
Assist with coordination and execution of trade visits and tours as needed
Support private, signature, and club events, which may include evening shifts
Assist with outreach efforts