Hospitality Associate

Kasa • Portland, OR

5d • Onsite

About The Position

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. This dynamic role combines physical presence with digital prowess, making you a key figure at The Clyde. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. Be a part of our West Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Requirements

• Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• At least 1 year of experience in guest service roles.
• A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.
• Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Access to reliable transportation.
• Comfortable with lifting items weighing up to 50 pounds.
• Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.

Nice To Haves

• You pride yourself on your communication and organizational skills

Responsibilities

• Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.
• Provide guests with personalized local recommendations and insights, enhancing their overall experience at The Clyde.
• Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable.
• Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.
• Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.
• Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed