Term-Limited Hospitality Assistant

Rice University•Houston, TX

1d•Onsite

About The Position

The Term-Limited Hospitality Assistant serves as the primary point of contact for guests and is directly responsible for delivering a high-quality experience. This role is responsible for greeting customers, scanning student ID cards, and verifying meal plans. Under the direction of the Hospitality Manager, the Hospitality Assistant maintains the entire Front-of-House (FOH), including restocking, preparation, and cleaning of stations to ensure safety and sanitation regulations are met. In addition to core front of house duties, the Dining Assistant will also perform one or more specialized roles as needed, including: Cashier, Dishwasher, Cold Prep, Bakeshop Prep, Restaurant Server, Banquet Server, Barista, Cohen House Steward. Weekly schedule will vary and will include working nights weekends and holidays; the incumbent must be available to work any shift required.

Requirements

No formal education required.
Two years or more (2+) months related in customer service.
Certified Food Handler's Permit (Houston) or equivalent (ServSafe).
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patrons or employee safety or security.
Exceptional organization and time management.
Able to work under minimum supervision.
Excellent customer service, including patience and friendly demeanor.
Able to document HACCP log sheets.
Must be able to speak and understand basic English.
Good interpersonal skills and ability to work as a team with others.
Able to read and understand standard recipes and production sheets.
Must be able to detect scents and discern flavors.

Nice To Haves

Six months related customer service.
Experience working in a higher education institution.
Familiarity with food safety regulations, including HACCP (Hazard Analysis Critical Control Points).

Responsibilities

Serves as the primary point of contact for guests.
Greets customers, scans student ID cards, and verifies meal plans.
Maintains the entire Front-of-House (FOH), including restocking, preparation, and cleaning of stations to ensure safety and sanitation regulations are met.
Performs one or more specialized roles as needed: Cashier, Dishwasher, Cold Prep, Bakeshop Prep, Restaurant Server, Banquet Server, Barista, Cohen House Steward.
Prepares and serves food items in accordance with menus and standardized recipes.
Participates in maintaining a high degree of sanitation within the kitchen and serving area including cleaning standard kitchen equipment.
Responsible for providing customer service to individuals entering the unit, answering questions, and maintaining door security (Cashier).
Shared responsibility for cleanliness and set-up at the front of the house (Cashier).
Responsible for maintaining servery and kitchen cleanliness. Assists in daily dishwashing, including pots and pans, and is responsible for sweeping and mopping (Dishwasher).
Responsible for assisting with food production and preparation of cold food items such as salads, fruit trays, and deli items. Responsible for cleanliness and stocking of assigned work station before, during, and after service (Cold Prep).
Assist with the preparation and production of baked goods, including pastries, cookies, and bread items. Maintain cleanliness and organization of the workstation and ensure supplies are properly stocked (Bakeshop Prep).
Responsible for providing professional table service, including taking orders, serving food and beverages, and ensuring a high-quality dining experience for Faculty Club guests (Restaurant Server).
Responsible for the set-up, service, and breakdown of special events and banquets; involves moving furniture, setting tables, and serving large groups efficiently (Banquet Server).
Responsible for preparing and serving specialty coffee beverages and maintaining the cleanliness and stock of the coffee station (Barista).
Responsible for maintaining the unique ambiance and cleanliness of the Faculty Club’s dining and meeting spaces, ensuring all areas are guest-ready (Cohen House Steward).
Performs all other duties assigned.
Knowledge of supplies, equipment, and/or services ordering and inventory control procedures.
Ability to reconcile stock counts with report data to ensure accuracy.
Ability to analyze and solve inventory-related issues.
Proficiency in preparing routine administrative paperwork.
Ability to receive, stock, and/or deliver goods in a timely manner.
Familiarity with university invoicing procedures.