Hospitality Assistant (59250)

WOODLAND POND INC•Village of New Paltz, NY

1d•$25 - $27•Onsite

About The Position

The Hospitality Assistant organizes and maintains the community catering program and coordinates day-to-day needs for residents and/or management related to the Dining Department. Daily, the Hospitality Assistant ensures the coffee bar and pub café are serviced while creating an enjoyable experience for residents, staff, and visitors and their guests. This position holds responsibility for maintaining a high standard of customer service across the Dining Department throughout Independent Living.

Requirements

High school graduate or HSE
1-year related work experience
Basic computer skills required
Able to write legibly, takes oral and written instructions well
Has demonstrated knowledge of appropriate skills for communicating with individuals of all ages, especially the elderly or geriatric population

Nice To Haves

Maintains high standards for work areas, attitude, and appearance
Understands that honesty and ethics are essential in the performance of duties
Possesses basic food handling skills and food safety knowledge
Willing to learn and grow
Demonstrates maturity in judgment and behaviors
Able to work a flexible schedule, including evenings, weekends, and holidays
Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned
Able to provide clear directions and respond accordingly to employees

Responsibilities

Prepares and serves menu items as per customer order while maintaining the level of service that ensures satisfaction in all areas, such as quality, service, and problem-solving opportunities to all residents, guests, and visitors of the community
Prepares and serves Starbucks™ products according to the recipe cards provided
Maintains accurate decline charge records as outlined
Stocks and restocks the food items and supplies needed for the successful operation of the coffee bar and pub café services
Collaborates with Executive Chef on ordering Starbucks™ products and supplies
Acts as a support liaison with the Point-of-Sale system used throughout the Dining Department
Receives and tracks all catering orders and inputs data on catering forms while communicating the needs to the dining management and production team
Is available, as needed, to support staff during meal services to ensure a pleasant, safe, and pleasurable dining experience
Collaborates with Dining Leadership to provide a well-suited, evolving Dining Program for the residents, staff, families, and visitors in which it serves across all service lines
Assists in logistical planning and execution as it pertains to Department operational changes, according to the needs of the organization
Ensures compliance with all HACCP policies and procedures
Reports all accidents and injuries in a timely manner and maintains a safe working environment, fixing immediate needs with appropriate safety measures
Performs general sanitation in accordance with DOH regulations
Completes all required training and in-services
All other duties as assigned