Hospitality Assistant - Guest Relations - FT - Days - JDCH

Memorial Healthcare

4d • Onsite

About The Position

Oversees the hospitals Service Recovery Program by serving as a link between patients, families, and the hospital to respond to patient information inquiries and resolve questions. At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Deeper Caring. Smarter Healthcare. Talk to our patients and their families about “Deeper Caring,” and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family’s best interests and cared for them in body, mind, and spirit. For our employees, “Smarter Healthcare” means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow. We invite you to share in the Memorial Experience – where touching lives, lifting spirits, and healing the human body is our profession’s greatest privilege and reward.

Requirements

• High School Diploma or Equivalent (Required)
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• No experience required.

Nice To Haves

• ACCOUNTABILITY
• ADMINISTRATIVE SUPPORT
• ANALYSIS AND DECISION MAKING
• CUSTOMER SERVICE
• CUSTOMER SERVICE (2)
• EFFECTIVE COMMUNICATION
• PATIENT AND FAMILY CENTERED CARE
• PROBLEM SOLVING
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR

Responsibilities

• May coordinate sensitivity and customer service training for department as needed.
• Enters, updates and generates reports as needed.
• Responds to requests for information by other departments/agencies.
• Answers questions and concerns about the hospital, its policies, and patient rights.
• Provides clerical and administrative support for the department.
• Responsible for interviewing patients and guests to ensure requests are accurately recorded, documented, and logged.
• Collaborates with hospital administration and clinical staff in performance improvement efforts.

Benefits

• We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
• Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
• We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
• If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED