Guest Relations Representative - Atrium Health Pineville FT Days
About The Position
The Guest Relations Representative will verify registration and escort patients and guests to their destination by walking or use of a wheelchair. This role involves giving personal attention, taking personal responsibility, and using teamwork when providing guest services. The representative will respond promptly to patient, family, and team member requests, and assist in identifying patient and family needs, securing appropriate referrals, solutions, and services. They will also collect data and documentation to help identify areas needing improved customer service, and assist leaders in recommending changes in facility and departmental policy and procedure. Facilitating improved customer service involves identifying, investigating, and directing complaints, concerns, and compliments to the appropriate team members and leaders. The role includes recording and submitting all documentation/statistical reports for services provided to patients and families, such as transportation vouchers, bus passes, and emergency clothing. Additionally, the Guest Relations Representative will assist the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans, and quality guidelines. Maintaining close communication with leaders regarding the department and problem areas, and requesting assistance as needed for additional team members or other resources are also key functions. Clerical handling of departmental, hospital, and organizational reports and forms, and assisting the leadership team with the orientation, daily activities, and evaluation of volunteers and interns are also part of the responsibilities.
Requirements
- High School Diploma or GED required.
- Requires walking, sitting, lifting and reaching.
- May come in contact with patients, families and their personal belongings including those contaminated with infectious and blood-borne pathogens.
- Must lift a minimum of 50 lbs. for moving and lifting patients in/out of wheelchairs.
- Must be able to be mobile within the entire healthcare provider system.
Nice To Haves
- Experience in healthcare and/or customer service preferred.
- American Sign Language skills preferred.
Responsibilities
- Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
- Responds promptly to patient, family and team member requests.
- Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
- Collects data and documentation to assist in the identification of areas needing improved customer service.
- Assists in recommending changes in facility and departmental policy and procedure.
- Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.
- Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
- Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
- Maintains close communication with leaders regarding the department and problem areas.
- Requests assistance as needed for additional team members or other resources.
- Performs clerical handling of departmental, hospital and organizational reports and forms.
- Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.
Benefits
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
