Hospitality Account Support Coordinator

Serta Simmons Bedding, LLC•Atlanta, GA

1d•Onsite

About The Position

At Serta Simmons Bedding (SSB), we're more than a mattress company; we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

Requirements

2+ years of customer service experience (hospitality preferred)
Excellent customer service and account management skills employing attention to detail
Proficient with problem identification and conflict resolution
Strong proficiency with Microsoft Office suite; especially Excel
Detail-oriented; a high degree of accuracy is required
Problem solving and Critical Thinking

Nice To Haves

Associate’s degree is a plus, but not required

Responsibilities

Contribute to the achievement of sales targets by supporting the SSB Hospitality Sales team, including performing tasks related to customer and order management (e.g. Billing, Reporting, Shipments, Communications).
Support order entry functions, including electronic orders, reviews orders for accuracy; works with factory CSR and Credit Analyst to release orders for production. Interact with Operations/Factory associates to ensure order fulfillment and serve as liaison to plants to communicate delivery requirements.
Communicates critical terms and conditions of sales orders and any other special issues related to accounts or transactions to all stakeholders.
Review "credit hold" reports; work with the credit department to research and solve problems.
Review daily order metrics for accuracy of orders entered by the sales reps.
Maintains current knowledge of SSB Hospitality products, services, and marketing techniques, ordering procedures and pricing schedules.
Assist sales reps with various admin duties (e.g. Account set up, Plant liaison, Order amendments).
Work in tandem with other coordinators to manage general hospitality inbox emails.
Performs related and ad-hoc duties as assigned by leadership.