Hospital Unit Support Specialist, AM (EastPointe)

AltaPointe Health•Daphne, AL

13d•Onsite

About The Position

The Hospital Unit Support Specialist provides clerical and administrative support for units at EastPointe Hospital, a free-standing psychiatric hospital serving adults and adolescent males ages 12–18. The role helps maintain accurate and complete consumer records, supports daily unit operations, and assists staff, consumers, and visitors. Duties include reviewing and filing documentation, entering billing information, maintaining census records, preparing charts and reports, monitoring supplies and equipment, and communicating with nurses and other departments. The specialist may provide backup support for admission and front desk functions and perform additional facility duties as assigned. The role emphasizes respectful, compassionate, confidential, and cooperative service to consumers, families, visitors, and coworkers. The specialist seeks supervision when needed, accepts feedback, develops job skills, follows AltaPointe policies and procedures, and participates in performance improvement activities and required committees. The position involves frequent standing and walking, extended or intermittent sitting, reaching, handling paperwork, data entry, and lifting, carrying, pushing, or pulling items weighing up to 15 pounds in many tasks. Some duties require bending, stooping, crouching, kneeling, and frequent step-ladder climbing. The employee must be able to stand for long periods, perform the described physical tasks, have visual acuity in at least one eye, and have manual dexterity.

Requirements

High school graduate or equivalent.
Able to stand for long periods and continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Visual acuity in at least one eye and manual dexterity.
Able to perform the physical duties described, including frequent walking and standing, handling records and supplies, and climbing a step ladder.

Nice To Haves

Experience in the healthcare field.
Experience related to admissions and discharges.

Responsibilities

Review documentation for improper corrections, missing signatures, dates, times, and other completeness issues, and return incomplete documentation to the program supervisor.
Enter billing information daily from the DSR into the CSM system.
File documentation in the appropriate sections of consumers’ records and complete administrative reviews when needed.
Perform basic clerical functions, make copies, send and monitor faxes, and assist with locating charts and other requests.
Maintain the daily census accurately and completely, including midnight head-in-the-bed checks and compliance checklists.
Assemble charts, check for required forms, notify nurses of e-signature changes, and prepare medication lists and medical checklists for active consumers upon admission.
Notify applicable staff of emergency situations in a timely and appropriate manner.
Maintain unit cleanliness and orderliness and ensure charts are tracked, accounted for, filed, and appropriately signed at the end of each shift.
Distribute and order office supplies, maintain unit and nursing supplies, and report copier problems to IT.
Access daily lab results, print reports, and place them on the appropriate charts for review.
Keep Dietary informed of admissions and print dietary tickets as needed.
Help facilitate hospital phone time in a professional, organized, and quiet manner.
Back up the Admission Support Specialist when necessary, including completing head-in-the-bed checks when that specialist is unavailable.
Support the Front Desk Support Specialist as needed.
Perform additional facility duties as applicable, including pulling mail, running census, checking weekend admissions and room assignments, and preparing discharge packets for receiving facilities, including ICF units.
Notify a nurse before leaving the unit.
Seek supervision and consultation as needed, accept suggestions for improvement, and work to enhance skills.
Treat consumers with dignity, compassion, respect, and sensitivity; protect privacy and confidentiality; assist consumers and visitors; and work cooperatively with AltaPointe employees.
Use hospitality skills during consumer and guardian encounters and proactively address issues for consumers and families when appropriate.
Complete assigned tasks on time, follow AltaPointe policies and procedures, participate in performance improvement activities and required committees, and perform other duties assigned by management.