Hospital Unit Support Specialist, AM (BayPointe)

AltaPointe Health•Mobile, AL

About The Position

The Hospital Unit Support Specialist provides office, clerical, records, and unit-support services at BayPointe. The role reviews documentation for completeness and proper corrections, signatures, dates, and times; returns incomplete documents to supervisors; enters billing information; files and tracks consumer records; maintains daily census information and compliance checklists; and supports admissions, discharges, nursing, dietary, and front-desk functions. The specialist also helps maintain unit cleanliness and supplies, supports hospital phone time, and communicates emergency situations to applicable staff. The role requires professional, compassionate, respectful interactions with consumers, visitors, families, and coworkers, along with participation in performance-improvement activities and compliance with AltaPointe policies and procedures. The job involves frequent standing and walking, extended or intermittent sitting, filing and handling records and supplies, reaching, bending, stooping, kneeling, crouching, and climbing a step ladder. The employee must be able to lift at least 10 pounds and may handle or carry items weighing up to 15 pounds and push or pull a medical-record cart with force up to 25 pounds. The position is based at BayPointe; no workplace type or scheduled hours are specified.

Requirements

High school graduate or equivalent.
Must be able to stand for long periods and repeatedly bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Must have visual acuity in at least one eye and manual dexterity.
Ability to perform the physical activities described, including frequent standing and walking, handling records and supplies, and climbing a step ladder.

Nice To Haves

Experience in the healthcare field, preferably related to admissions and discharges.

Responsibilities

Review documentation for improper corrections, missing signatures, dates, times, and completeness; return incomplete documentation to the program supervisor.
Enter daily billing information from the DSR into the CSM system.
File documentation in consumers’ records and complete administrative reviews as needed.
Perform basic clerical functions, including copying, faxing, and regularly checking the fax machine.
Complete accurate daily census maintenance, including the midnight “head in the bed check,” and complete daily Compliance Checklists.
Assemble charts, check records for available forms, assist with locating charts, and maintain the chart tracking system.
Ensure charts are accounted for and filed at the end of each shift, and that required signatures are obtained on progress notes, orders, and restraint and seclusion observation sheets.
Notify nurses of e-signature changes and, upon admission, access and print medication lists and medical checklists for active consumers and place them on charts.
Notify applicable staff of emergency situations promptly and appropriately.
Maintain unit cleanliness and orderliness, distribute office supplies, place supply orders as needed, and ensure unit and nursing supplies are adequately stocked.
Access and print daily lab reports and place them on the appropriate charts for review.
Keep Dietary informed of admissions and print dietary tickets as needed.
Ensure unit copiers are working and report issues to IT.
Help facilitate hospital phone time in a professional, organized, and quiet manner.
Serve as backup for the Admission Support Specialist when needed, including completing head-in-the-bed checks when that specialist is unavailable.
Support the Front Desk Support Specialist as needed.
Perform facility-dependent duties such as pulling mail, running census, checking weekend admissions and room assignments, and preparing discharge packets for receiving facilities, including ICF units.
Notify a nurse before leaving.
Seek supervision and consultation as needed, accept suggestions, and work to enhance skills.
Treat consumers with dignity, compassion, privacy, and respect; assist consumers and visitors; and interact cooperatively and courteously with families, coworkers, and others.
Work proactively to address issues for consumers and families and use hospitality skills during consumer and guardian encounters.
Complete administrative and other assigned duties in a timely manner, follow AltaPointe policies and procedures, and participate in performance-improvement activities and required committees.