Hospital Services Supervisor

Waste Management, Inc. (WM) • West Palm Beach, FL

14h • Onsite

About The Position

Under direction, oversees all activities of the On-Site Service Technicians. Manages the time schedules and collection efficiency of the On-Site Service Technicians.

Requirements

• Education equivalent to a High School Diploma or the equivalent in related work experience, including less than three years of supervisory experience, preferably in a Health Care setting.
• Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
• Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.
• Demonstrates proficiency in using Handheld Electronic Technology.
• Must possess a valid driver’s license.
• Demonstrates the ability to manage own time, activities and resources to ensure department standards are met on a consistent basis.
• Demonstrates the ability to clearly present information through oral and written communications; read and interpret complex information; talk with customers or clients; listens well.
• Demonstrates the ability to provide a high level of service to customers; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Demonstrates the ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Demonstrates the ability to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Demonstrates the ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
• Demonstrates the ability to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Demonstrates the ability to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.
• Demonstrates the ability to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
• Demonstrates the ability to use common sense to get things done; identify key people to bring about change and understand underlying political dynamics of work; develop a network of contacts and target specific influential people to reach goals; be aware of significant contributing factors to manage change.
• Demonstrates the ability to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Demonstrates the ability to control one’s own time and time of direct reports; prepares budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs.
• Demonstrates the ability to adapt behavior to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Responsibilities

• Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.
• Provides site supervision of On-Site Service Technicians at multiple locations.
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues.
• Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well.
• Perform other duties and responsibilities, as assigned.

Benefits

• health care program which includes medical, dental, vision and prescription coverage
• healthcare and dependent care flexible spending accounts
• life and accidental death and dismemberment insurance
• employee assistance program
• tuition reimbursement
• paid vacation and sick time
• a 401(k) plan
• an employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED