Hospital Services Supervisor

Waste Management, Inc. (WM) • Jacksonville, FL

15h • Onsite

About The Position

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. This position oversees all activities of the On-Site Service Technicians, managing their time schedules and collection efficiency. It involves site supervision at multiple locations, coordinating deliveries and pick-ups, and resolving customer service issues. The role requires travel to client sites and healthcare facilities for waste container placement and collection. Compliance with immunization requirements, including COVID-19 vaccination, is necessary. The work environment is within a hospital setting, requiring the use of personal protective equipment due to potential exposure to infectious materials. The position demands extensive physical activity, including lifting, walking, bending, and pushing.

Requirements

• Education equivalent to a High School Diploma or the equivalent in related work experience
• Less than three years of supervisory experience, preferably in a Health Care setting.
• Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
• Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business.
• Demonstrates proficiency in using Handheld Electronic Technology.
• Must possess a valid driver’s license.
• Full vaccination against COVID-19 is required.
• Must be able to lift up to 55 pounds.
• Must be able to push and/or pull carts weighing as much as 500 pounds.

Nice To Haves

• Supervisory experience preferably in a Health Care setting.

Responsibilities

• Selects, trains, manages and develops an effective and efficient Services staff.
• Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.
• Provides site supervision of On-Site Service Technicians at multiple locations.
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required.
• Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues.
• Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
• May oversee outside vendor services as well.
• Perform other duties and responsibilities, as assigned.
• Complying with all state, local, customer, and Stericycle immunization requirements, which includes full vaccination against COVID-19.
• Work within a hospital setting required.
• Use of company-provided personal protective equipment is required.
• Position requires extensive lifting, walking, bending, and pushing.
• Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds.

Benefits

• health care program which includes medical, dental, vision and prescription coverage
• healthcare and dependent care flexible spending accounts
• life and accidental death and dismemberment insurance
• an employee assistance program
• tuition reimbursement
• paid vacation and sick time
• a 401(k) plan
• an employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED