Hospital Services Representative WMCG
About The Position
The Hospital Services Representative is a key component of the patient/family experience and serves to create a positive first and last impression. This role provides the highest level of patient engagement, attention, assistance, and service to our patients and guests from the moment they enter our facilities to the moment they depart. The Hospital Services Representative pro-actively builds partnerships with colleagues in departments across the medical center for the benefit of our patients and families to include volunteers, security, transport services, clinics/practices, etc.
Requirements
- High School Diploma / GED
- Minimum 2 years face-to-face customer service Required
- BLS-I - Basic Life Support - Instructor
- BLS - Basic Life Support
- ARC-BLS - Amer Red Cross Basic Life Support
- BLS-P - Basic Life Support-Provisional (30 Days)
Nice To Haves
- Associates General Preferred
Responsibilities
- Delivers exceptional customer service to patients, students, guests, staff and colleagues as detailed in Blue Coat Ambassador Mission.
- Greets guests and consistently displays a positive, welcoming, friendly, caring, attentive courteous attitude and appropriate behaviors to all individuals, external and internal, through eye contact, body language and behavior.
- Courteously provides information (via telephone or in person) and other resources (maps) to individuals as needed.
- Consistently models BCA etiquette standards (p. 13 -15).
- Presents a professional and positive public image and communication style.
- Creates professional image by adhering to BCA Uniform Standards (p. 9 -11).
- Maintains a clean and safe work environment.
- Maintains equipment used for transport/escort.
- Ensures that each piece of equipment is cleaned between uses.
- Reports/removes any defective transport/escort equipment.
- Maintains statistical data (in-person and phone assists, transports, escorts) and enters information into daily logs.
- Submits data reports on time.
- Relays service needs in timely manner.
- Contacts Security as needed to handle challenging situations.
- Takes initiative to assist with wheelchair/equipment searches, lunch coverage.
- Demonstrates dignity and respect for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care.
- Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
- Encourages patient and family participation in care and decision-making at the level they choose.
Benefits
- support to do more meaningful work—and enjoy a more rewarding life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
