Emergency Communications Specialist WMCG
About The Position
Wellstar is seeking an Emergency Communications Specialist to join their team. This role is crucial for managing communications within the Emergency Communications Center (ECC), handling calls from referring physicians, AUMC physicians, pre-hospital EMS providers, and other medical personnel. The specialist will assist in coordinating emergency patient referrals and transportation, both incoming and outgoing. Key responsibilities include facilitating communication within the Emergency Department, communicating via radio with helicopters and transport teams, receiving patient information, completing documentation, and directing calls. This position is also responsible for dispatching AU Health AirCare critical care transport teams, providing in-flight communications, and tracking flight-following locations.
Requirements
- High School Diploma General or GED General
- EMT-BASIC or EMT-Intermediate or EMT-Advanced or NREMT or Paramedic
- BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
- Less than 1 year direct patient care in a hospital or EMS field or as an EMS Dispatcher
- Familiar with professional jargon used by EMS professionals, and aircraft pilots
- Experience operating two-way radio equipment
Responsibilities
- Respond to calls into the Emergency Communications Center (ECC) from referring physicians, AUMC physicians, pre-hospital (EMS) providers, and other medical personnel in an efficient and customer-oriented manner.
- Assist in communications and coordination of emergency patient referrals and transportation, both entering and leaving the hospital.
- Facilitate communications within the Emergency Department and with consulting physicians.
- Communicate via radio with helicopters, transport teams, and ambulances, including receiving patient information, completing documentation, and directing calls appropriately.
- Dispatch AU Health AirCare critical care transport teams, providing in-flight communications and tracking flight-following locations.
- With the aid of a computerized database, respond to calls from various AUMC constituents and personnel requesting information, making appropriate decisions based on the problem presented.
- Triage emergency calls and dispatch according to written policies and procedures of the AUMC ECC.
- Ensure the safety of AirCare flight crews by being responsible for AirCare dispatching, flight following, and tracking.
- Collect accurate and complete data that is legibly recorded on Call Record Forms and enter data accurately and timely into the computer database.
- Dispatch all calls efficiently and professionally.
- Maintain a database for all users of the ECC by gathering, updating, and maintaining control of information specific to each referring hospital and physician, AUMC physicians, services, and programs available at AUMC.
- Collect and relay pertinent patient demographic information and patient condition to transport crews and receiving services at AUMC.
- Track, monitor, and record calls by maintaining call logs and documentation of patient information with accuracy to management.
- Work with Admissions to ensure patient information is entered into all systems timely and the patient's medical record number can be obtained for reference in the ECC database.
- Act as a liaison between referring physicians, AUMC physicians, Emergency transportation and aeromedical service providers, and AUMC specialty transport teams to ensure timely, efficient, friendly, and accurate communication between all parties.
- Successfully use the patching capability of radio equipment to connect pre-hospital EMS and AEMS providers with ED physicians and nurses.
- Maintain familiarity with the dispatch protocols and radio communications of various EMS and law enforcement providers to allow effective two-way radio communications to request helicopter services.
- Use professional language and appropriate professional jargon for communicating by two-way radio with ground ambulances, air ambulance crews and pilots, and internal ED radio communications equipment.
- Adhere to FCC Guidelines and laws for operating radio transmitters.
- Perform other duties as assigned.
- Comply with all Wellstar Health System policies, standards of work, and code of conduct.
Benefits
- Support to do more meaningful work
- A more rewarding life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
