Hospital Services Representative/Driver
About The Position
Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.
Requirements
- Valid Driver’s License with no moving traffic violations within the last 3 years
Nice To Haves
- High School Diploma or Equivalent
- Quality management experience
- Inventory management experience
- Customer service experience
Responsibilities
- Receiving, selecting, packaging, and arranging delivery for blood components.
- Maintaining a high level of customer service, ensuring that every effort is made to meet the needs of both internal and external customers, including friendliness, understanding and empathy, fairness, providing options and alternatives, and sharing information.
- Accurately receiving, recording, and verifying customer orders; when possible, suggesting customers substitute short-dated components.
- Accurately receiving, filling, and packing orders.
- Conducting daily deliveries and hospital pick-ups to customers.
- Adhering to established procedures for accurately processing component returns.
- Maintaining proper inventory control methods following current Standard Operating Procedures (SOP).
- Updating each component product into systems during delivery returns.
- Organizing blood products by expiration dates, and following SOP to discard expired Product.
- Maintaining set ranges for outdated RBCs/Apheresis components and contract/Adhoc units.
- Reporting questionable blood products or anomalies to a laboratory supervisor or designee.
- Contacting hospitals and other centers to maximize utilization of available inventory.
- Appropriately responding to all alarms.
- Performing irradiate blood components.
- Managing nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
- Packing research customer orders as required.
- Recovered plasma processing, packing, and shipment.
- Coordinating hospital sample retrieval as needed across all shifts.
- Accepting, selecting, packing, and shipping units for antigen negative orders in the absence of IRL staff.
- Answering phones and accepting customer orders, making adjustments, and notifying customers of any changes.
- Performing vehicle maintenance tasks, including but not limited to oil changes and car washes.
- Coordinating shipments and product receipt via Fed-Ex and other freight transport.
- Receiving samples and deliveries for other departments as applicable via external entryway.
Benefits
- The proposed pay rate for this position is $20/hr.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
