Hospital Services Continuous Improvement Manager

DaVita Kidney Care • New York, IN

1d • $100,000 - $135,000 • Hybrid

About The Position

DaVita’s Hospital Services Group (HSG) is seeking a motivated and collaborative Hospital Services Continuous Improvement Manager to support transformative initiatives across our hospital-based dialysis programs. This role will focus on driving process improvements, supporting operational excellence, and ensuring consistent execution of initiatives within acute care settings. Each year, DaVita delivers over 1.3 million treatments across approximately 800 hospitals nationwide. The HSG team is committed to delivering clinical excellence, operational efficiency, and innovation at scale within hospital settings. The Continuous Improvement Manager will report directly to the Director of Continuous Improvement, with a "dotted-line" reporting relationship to the Divisional Vice President supporting the Hospital Services Group within the assigned region. This role will serve as a strategic partner to the leadership team, fostering strong daily communication and collaboration. The Manager will be responsible for implementing, coaching, and sustaining process improvement initiatives across the division, ensuring alignment with organizational goals and priorities. In this capacity, the individual will identify opportunities for operational efficiencies, guide leaders through change management, and build capability within teams to support the long-term adoption of continuous improvement practices.

Requirements

• Bachelor’s degree in nursing, healthcare administration, business, engineering, or a related field
• 1-2 years of experience supporting process improvement initiatives with measurable results
• Knowledge and application of Lean, Lean Six Sigma, Six Sigma or similar methodologies
• Strong problem-solving and analytical skills
• Experience facilitating collaborative work sessions with diverse teams to reach decisions
• Ability to collect, maintain, analyze, and report on complex datasets
• Ability to communicate effectively with stakeholders at multiple levels of the organization
• Experience working in cross-functional teams and managing multiple priorities
• Ability to educate and influence without direct authority, as this role will not have any direct reports.

Nice To Haves

• Lean Six Sigma Green Belt certification
• Familiarity with design thinking principles

Responsibilities

• Facilitate trainings, workshops, and coaching sessions to build CI capability across teams.
• Support cross-functional improvement initiatives that impact hospital-based dialysis programs and acute care operations.
• Execute continuous improvement projects using Lean, Six Sigma, and other methodologies to improve quality, reduce costs, and streamline workflows.
• Partner with local and divisional leaders to implement solutions and monitor sustainability of improvements.
• Conduct data analysis and develop reports to measure performance against project goals.
• Translate findings into clear recommendations and provide updates to leadership.
• Collaborate with the CI Director and divisional leadership to ensure alignment with broader organizational goals.
• Manage timelines and deliverables for assigned initiatives.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level