Hospital Service Rep/Full Time Courier -Tyler- Tues-Sat 9pm-5am
About The Position
Reporting to the Operations Coordinator/Supervisor, the Hospital Service Representative (HSR) is responsible for performing the blood distribution duties during the assigned shift. Under direct supervision, the HSR will ensure accuracy in all unit transactions and adherence to all regulations and procedures governing the storage, issuance, packing, and transportation of blood products. Consistent with the goals and objectives of the department and Carter BloodCare (CBC), HSR’s must maintain an excellent driving record, present a professional appearance, demonstrate good attention to detail, be able to lift 40 pounds, and possess ‘above average’ customer service and communication skills. The HSR is considered essential staff and must possess time flexibility to take calls, work overtime, and respond to emergency, disaster, or weather situations with little or no notice. Regular full-time attendance is required. Must be available to be “on call” as scheduled. When on call the HSR is required to be available to return to the center within 30 minutes.
Requirements
- High School Diploma
- Six months or more driving in the local region is preferred
- Some experience with direct customer service interaction
- Some experience with computers, printers, and cellular phones
- Good verbal and written English communication skills
- Ability/aptitude to learn computer blood banking/inventory management software and programs
- Working knowledge of area highways, freeways, major thoroughfares and alternate routes to various areas
- Ability/aptitude to learn applicable AABB standards, FDA regulations and Carter BloodCare (CBC) procedures associated with packing, storage & transportation of blood products
- Good driving record
- Ability to sit, walk, climb steps, stand, twist, bend, and lift up to 40 pounds.
- Ability to maintain a professional demeanor at all times while on duty, especially at the hospitals and while driving
- Must maintain an acceptable driving record, consistent with established CBC standards
Nice To Haves
- Time flexibility to take calls, work overtime, and respond to emergency, disaster, or weather situations with little or no notice.
- Complete federally regulated unit transactions without error, multiple times each day
- Handle, pack and deliver blood products, including some bio-hazardous material, in compliance with multiple regulations and procedures
- Routine, heavy lifting of blood transport containers and extensive walking in the course of actual delivery to hospital blood bank laboratories
- Routine stress associated with the life/death consequences determined by the quality of performance
- Stress and risk associated with periodic blood-spill clean up
Responsibilities
- Performing blood distribution duties during the assigned shift.
- Ensuring accuracy in all unit transactions.
- Adhering to all regulations and procedures governing the storage, issuance, packing, and transportation of blood products.
- Maintaining an excellent driving record.
- Presenting a professional appearance.
- Demonstrating good attention to detail.
- Lifting up to 40 pounds.
- Possessing above average customer service and communication skills.
- Being available to take calls, work overtime, and respond to emergency, disaster, or weather situations with little or no notice.
- Maintaining regular full-time attendance.
- Being available to be “on call” as scheduled and able to return to the center within 30 minutes when on call.
Benefits
- EEO/Affirmative Action employer
- Equal employment opportunities (EEO) to all employees and applicants
- Pro Disabled & Veteran Employer
- Drug-free workplace and perform pre-employment substance abuse testing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
