Hospital Security Officer - Days

Children's Hospital & Medical Center•Omaha, NE

5d•Onsite

About The Position

Security officers at Children's Nebraska are accountable for day-to-day Security and Safety functions within the hospital and other assigned CHS entities. They use trauma-informed care to assist with de-escalation, participate in behavior escalation response teams, and proactively assess and mitigate risk to provide a secure environment for patients, families, guests, and team members. The role also includes traditional security duties such as access control, parking enforcement, and protecting people and property. The schedule is Sunday, Monday, and Tuesday from 6:30 a.m. to 6:30 p.m., and Wednesday from 6:30 a.m. to 12:30 p.m.

Requirements

High school diploma or GED equivalent.
Previous hospital, customer service, or general work experience is preferred.
Ability to read, write, speak, and perform mathematical calculations to complete investigations and reports and work professionally with the public, patients, visitors, employees, and staff.
Basic Life Support certification from the American Heart Association, required upon hire.
Complete Response to Resistance training or equivalent Human Factor Research Group (PPCT) defensive tactics training within 60 days.
Complete Safety-Care Specialist training within 60 days.
Complete the IAHSS Basic Certified Healthcare Security Officer (CHSO) course within 180 days.
Complete Behavioral Emergency Response Team (BERT) training within 180 days.
MVR is required.

Nice To Haves

Previous hospital, customer service, or general work experience.

Responsibilities

Perform internal and external foot and/or vehicular patrols.
Build professional relationships with guests and team members to support collaborative information sharing.
Follow policies and standard operating procedures to maintain a safe environment.
Maintain situational awareness and promptly address environmental threats and security concerns.
Enforce parking policies and create and provision access badges.
Respond promptly to calls dispatched by the Security Control Center or initiated independently, following established procedures.
Assess whether calls can be handled internally or involve criminal activity, and liaise with law enforcement as appropriate.
Gather information, investigate, interview, and prepare reports.
Use trauma-informed care to de-escalate or prevent escalation involving patients, families, and team members, and manage combative, unruly, or intoxicated visitors or trespassers using appropriate methods and minimal necessary force.
Attend proactive huddles and advise team members on preventing or deterring behavioral escalation.
Provide timely information to Security Control Center Operators and complete accurate incident reports in accordance with policy and procedures.
Use organization-approved physical defense techniques to protect self or others.
Assist the clinical team with clinical intervention.