Hospital Operator

Mayo Clinic • Rochester, MN

6d

About The Position

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time.

Requirements

• Ability to search phonetically in a database.

Responsibilities

• Processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public.
• Assisting callers in a polite, articulate, professional, and clear manner.
• Utilizing systems to answer the phone, triage calls, and page staff.
• Utilizing an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls.
• Assisting personnel with pagers as applicable.
• Accurately processing a high volume of telephone calls over an extended period of time.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
• Continuing education and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees