Hospital Operator

Mayo Clinic • Rochester, MN

5d • Onsite

About The Position

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time. Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• Multi-phone line experience.
• High level of concentration, memory retention, and attention to detail.
• Minimum of 2 years customer service experience.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity.
• Accuracy.
• Ability to think and respond quickly in stressful or emergency situations.
• Strong communications skills.
• Ability to work both with a team and independently.
• Ability to view a computer monitor and read newsprint font style and size.
• Ability to hear in both ears.
• Ability to sit at a computer desk.
• Ability to work in varying light levels.
• Ability to perform repetitive upper body motions for an eight-hour shift.
• Clearly speak, write, and understand the English language as well as be understood while speaking the English language.

Nice To Haves

• Ability to search phonetically in a database.

Responsibilities

• Processing all incoming calls from patients, visitors, clinic staff, administrative staff, support staff, and the general public.
• Assisting callers in a polite, articulate, professional, and clear manner.
• Utilizing systems to answer the phone, triage calls, and page staff.
• Utilizing an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls.
• Assisting personnel with pagers as applicable.
• Accurately processing a high volume of telephone calls over an extended period of time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED