Hospital Operator - Per Diem
About The Position
The Hospital Operator answers and routes incoming calls to the hospital’s main number, emergency lines, and patient information lines. The role provides accurate information about the hospital, its patients, and staff while following hospital policies and procedures, particularly those concerning privacy and confidentiality. The operator also maintains computerized databases and on-call schedules and demonstrates strong customer service and telephone skills. This is a per diem position with variable shifts between 6:00 a.m. and midnight. Weekend and holiday work is required as needed. The position is with Vassar Brothers Medical Center in the Telephone Operators department.
Requirements
- High school graduate or equivalent.
- At least 6 months of switchboard, direct customer service, or guest services experience.
- Strong computer skills, including Microsoft Word, Excel, and Outlook.
Nice To Haves
- Ability to communicate in Spanish and/or Portuguese.
Responsibilities
- Answer main-number and patient-information calls promptly and provide courteous, high-quality customer service.
- Follow department emergency-code protocols and activate life-safety codes at Nuvance locations using Vocera, computerized phone, and paging systems.
- Monitor emergency devices and alarm systems, notify appropriate personnel when activated, and document alarms accurately and promptly using logs and incident reports.
- Maintain contact with Engineering and/or Security, and notify EVS or Engineering about telephone or television problems in patient rooms.
- Keep computerized databases and on-call schedules up to date so requested information can be provided accurately and efficiently.
- Assist callers courteously and professionally, follow hospital policies, and remain composed in difficult or stressful situations.
- Document and maintain code logs in Excel spreadsheets.
- Participate in establishing and achieving department goals.
- Assist coworkers and accept additional assignments as requested to support department efficiency.
- Establish and maintain effective working relationships with supervisors, coworkers, and customers.
- Maintain and model Nuvance Health values.
- Maintain regular, reliable, and predictable attendance.
- Perform other duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
