Per Diem Hospital Concierge

University Medical Center of Southern Nevada • Las Vegas, NV

5d • Onsite

About The Position

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. UMC is home to Nevada's ONLY Nonprofit Level I Trauma Center, Verified Burn Center, and Multi-Organ Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care. The Hospital Concierge is responsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. This role involves acknowledging, greeting, and assisting visitors, and interacting in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression. The concierge serves as a liaison between patients, families, and clinical staff, and seeks satisfactory and expedited solutions to complaints, problems, or special needs.

Requirements

• Equivalent to graduation from high school.
• One (1) year of customer service experience in a hospital or hospitality industry.
• Open availability to work various hours including days, nights, and weekends with short time notice.
• Knowledge of hospital directory.
• Knowledge of local area.
• Knowledge of hospital confidentiality policies.
• Knowledge of telephone and face-to-face communication etiquette.
• Knowledge of department and hospital safety practices and principles.
• Knowledge of infection control policies and practices.
• Knowledge of patient rights.
• Knowledge of department and hospital emergency response policies and procedures.
• Skill in applying customer service techniques.
• Skill in greeting and assisting the public.
• Skill in using general office equipment such as phones, copiers, and facsimiles.
• Communication and interpersonal skills sufficient to exchange or convey information and receive work direction.
• Ability to communicate effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds.
• Ability to establish and maintain effective working relationships with all personnel contacted in the course of duties.
• Ability to efficiently, effectively, and safely use equipment.

Responsibilities

• Creating a safe and welcoming environment for hospital patients, visitors, and family members.
• Acknowledging, greeting, and assisting visitors.
• Interacting in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression.
• Serving as a liaison between patients, families, and clinical staff.
• Seeking satisfactory and expedited solutions to complaints, problems, or special needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED