Hospital Operations Coordinator

Mayo Clinic•Rochester, MN

1d•$82,909 - $124,467

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role is integral to the leadership team, focusing on the overall management of strategic priorities, accelerating performance, and optimizing patient transfer/placement operations. The position involves planning, implementing, and evaluating strategic hospital optimization initiatives, identifying training needs, and coaching staff to develop high-performing teams. The coordinator ensures timely communication to stakeholders, educates staff on key performance metrics, and develops workflow solutions. They collaborate with multi-disciplinary leaders to standardize processes, facilitate project management, and develop policies and procedures. This role requires solving complex problems involving various healthcare professionals and ensuring adherence to standard operating procedures. Additionally, it involves developing business requirements for reports and systems, possessing strong technical aptitude, and managing strategic relationships with diverse stakeholders.

Requirements

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or an Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or high school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of which include supervisory experience.
Ability to use technology and data to monitor and optimize operations is needed.
Must have working knowledge of project management concepts and applications; expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service.
Demonstrates team building and leadership skills, and the ability to motivate and energize others while initiating and managing change in the implementation of new programs is required.
Exceptional organizational and human relation skills, strong verbal and written communication skills, problem solving and conflict management, coaching and mentoring, computer analysis skills, and an understanding of business processes are required.
Requires excellent decision-making and judgment capabilities.
Must have broad-based knowledge of office support and computer systems along with spreadsheets, databases, and software knowledge.

Nice To Haves

Call center operations and patient scheduling and/or placement experience is strongly preferred.
Experience partnering with nursing leaders and other practice division or department leaders strongly preferred.
Experience leading staff in a call center within the last three years is preferred.

Responsibilities

May have direct supervisory responsibility for hospital operations staff.
Possesses a strong working knowledge of hospital operations.
Adept at leading initiatives and teams focused on achieving operational excellence.
Integral member of the leadership team focusing on overall management of strategic priorities across work areas, specializing in accelerating performance and optimizing patient transfer/placement operations.
Responsible for planning, implementation, evaluation, and optimization of strategic hospital optimization initiatives.
Responsible for identifying training needs and partnering with leadership to solution.
Coaches and mentors staff and develops high performing employees through training and succession planning.
Ensures timely communication to stakeholders.
Accountable for educating and training staff to effectively manage key performance metrics.
Accountable for developing and implementing workflow solutions to optimize hospital operations.
Works with multi-disciplinary leaders and work groups to develop, coordinate, and evaluate the implementation of short and long-range plans for standardization and process improvement.
Facilitates project management and utilizes strategic planning methodologies while leading multi-disciplinary teams.
Develops policies and procedures, and partners with management team to ensure communication, education, and compliance.
Must solve complex problems including those involving physicians, nurses, and other multidisciplinary team members along with ensuring standard operating procedures are developed, implemented, and followed.
Develops business requirements for reports and systems.
Possesses strong technical aptitude and functional knowledge of the work being performed within a work area.
Proactively manages strategic relationships by collaborating with leadership, administrators, nursing, consulting staff, front-line staff, and other hospital operations colleagues.