Hospital Operations Coordinator

Mayo Clinic•Rochester, MN

About The Position

This role has direct supervisory responsibility for hospital operations staff and possesses a strong working knowledge of hospital operations. The coordinator is adept at leading initiatives and teams focused on achieving operational excellence and is an integral member of the leadership team. The focus is on the overall management of strategic priorities across work areas, specializing in accelerating performance and optimizing patient transfer/placement operations. Responsibilities include planning, implementation, evaluation, and optimization of strategic hospital optimization initiatives, identifying training needs, and partnering with leadership to find solutions. The role involves coaching and mentoring staff, developing high-performing employees through training and succession planning, and ensuring timely communication to stakeholders. Accountability extends to educating and training staff to effectively manage key performance metrics and developing/implementing workflow solutions to optimize hospital operations. Collaboration with multi-disciplinary leaders and work groups is essential for developing, coordinating, and evaluating the implementation of short and long-range plans for standardization and process improvement. The coordinator facilitates project management, utilizes strategic planning methodologies, and leads multi-disciplinary teams. Developing policies and procedures, and partnering with the management team to ensure communication, education, and compliance are key. The role requires solving complex problems involving physicians, nurses, and other multidisciplinary team members, while ensuring standard operating procedures are developed, implemented, and followed. Business requirements for reports and systems are developed, and strong technical aptitude and functional knowledge of the work being performed within a work area are necessary. Proactive management of strategic relationships through collaboration with leadership, administrators, nursing, consulting staff, front-line staff, and other hospital operations colleagues is expected. Visa sponsorship is not available, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; OR Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; OR High school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of which include supervisory experience.
Ability to use technology and data to monitor and optimize operations.
Working knowledge of project management concepts and applications.
Expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service.
Demonstrates team building and leadership skills.
Ability to motivate and energize others while initiating and managing change in the implementation of new programs.
Exceptional organizational and human relation skills.
Strong verbal and written communication skills.
Problem solving and conflict management.
Coaching and mentoring.
Computer analysis skills.
Understanding of business processes.
Excellent decision-making and judgment capabilities.
Broad-based knowledge of office support and computer systems along with spreadsheets, databases, and software knowledge.

Nice To Haves

Call center operations and patient scheduling and/or placement experience is strongly preferred.
Experience partnering with nursing leaders and other practice division or department leaders strongly preferred.
Experience leading staff in a call center within the last three years is preferred.

Responsibilities

Direct supervisory responsibility for hospital operations staff.
Leading initiatives and teams focused on achieving operational excellence.
Overall management of strategic priorities across work areas.
Optimizing patient transfer/placement operations.
Planning, implementation, evaluation, and optimization of strategic hospital optimization initiatives.
Identifying training needs and partnering with leadership to find solutions.
Coaching and mentoring staff and developing high performing employees through training and succession planning.
Ensuring timely communication to stakeholders.
Educating and training staff to effectively manage key performance metrics.
Developing and implementing workflow solutions to optimize hospital operations.
Working with multi-disciplinary leaders and work groups to develop, coordinate and evaluate the implementation of short and long range plans for standardization and process improvement.
Facilitating project management and utilizing strategic planning methodologies while leading multi-disciplinary teams.
Developing policies and procedures, and partnering with management team to ensure communication, education, and compliance.
Solving complex problems involving physicians, nurses, and other multidisciplinary team members.
Ensuring standard operating procedures are developed, implemented and followed.
Developing business requirements for reports and systems.
Proactively managing strategic relationships by collaborating with leadership, administrators, nursing, consulting staff front-line staff, and other hospital operations colleagues.