Hospital Operations Coordinator

Mayo Clinic•Rochester, MN

1d•$82,909 - $124,467

About The Position

This role may have direct supervisory responsibility for hospital operations staff and possesses a strong working knowledge of hospital operations. The coordinator is adept at leading initiatives and teams focused on achieving operational excellence. As an integral member of the leadership team, this role focuses on the overall management of strategic priorities across work areas, specializing in accelerating performance and optimizing patient transfer/placement operations. Responsibilities include planning, implementation, evaluation, and optimization of strategic hospital optimization initiatives. The coordinator is responsible for identifying training needs and partnering with leadership to find solutions, coaching and mentoring staff, and developing high-performing employees through training and succession planning. Ensuring timely communication to stakeholders, educating and training staff to effectively manage key performance metrics, and developing and implementing workflow solutions to optimize hospital operations are also key duties. The role involves working with multi-disciplinary leaders and work groups to develop, coordinate, and evaluate the implementation of short and long-range plans for standardization and process improvement. Facilitating project management and utilizing strategic planning methodologies while leading multi-disciplinary teams is expected. The coordinator will develop policies and procedures and partner with the management team to ensure communication, education, and compliance. This position requires solving complex problems involving physicians, nurses, and other multidisciplinary team members, along with ensuring standard operating procedures are developed, implemented, and followed. Developing business requirements for reports and systems is also part of the role. The coordinator must possess strong technical aptitude and functional knowledge of the work being performed within a work area and proactively manage strategic relationships by collaborating with leadership, administrators, nursing, consulting staff, front-line staff, and other hospital operations colleagues.

Requirements

Bachelor's degree with 10 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or an Associate's degree with 12 years of experience in healthcare or customer service field, 3 years of which include supervisory experience; or high school diploma/GED with 15 years of experience in healthcare or customer service field, 4 years of which include supervisory experience.
Ability to use technology and data to monitor and optimize operations is needed.
Must have working knowledge of project management concepts and applications; expertise in consensus management, assessment and allocation of staffing resources, continuous improvement methodology and customer service.
Demonstrates team building and leadership skills, and the ability to motivate and energize others while initiating and managing change in the implementation of new programs is required.
Exceptional organizational and human relation skills, strong verbal and written communication skills, problem solving and conflict management, coaching and mentoring, computer analysis skills, and an understanding of business processes are required.
Requires excellent decision-making and judgment capabilities.
Must have broad-based knowledge of office support and computer systems along with spreadsheets, databases, and software knowledge.

Nice To Haves

Call center operations and patient scheduling and/or placement experience is strongly preferred.
Experience partnering with nursing leaders and other practice division or department leaders strongly preferred.
Experience leading staff in a call center within the last three years is preferred.

Responsibilities

Planning, implementation, evaluation and optimization of strategic hospital optimization initiatives.
Identifying training needs and partnering with leadership to solution.
Coaching and mentoring staff and developing high performing employees through training and succession planning.
Ensuring timely communication to stakeholders.
Educating and training staff to effectively manage key performance metrics.
Developing and implementing workflow solutions to optimize hospital operations.
Working with multi-disciplinary leaders and work groups to develop, coordinate and evaluate the implementation of short and long range plans for standardization and process improvement.
Facilitating project management and utilizing strategic planning methodologies while leading multi-disciplinary teams.
Developing policies and procedures, and partnering with management team to ensure communication, education, and compliance.
Solving complex problems including those involving physicians, nurses, and other multidisciplinary team members.
Ensuring standard operating procedures are developed, implemented and followed.
Developing business requirements for reports and systems.
Proactively managing strategic relationships by collaborating with leadership, administrators, nursing, consulting staff front-line staff, and other hospital operations colleagues.