Hospital Medical Scheduler

Ohio Gastroenterology Group•Columbus, OH

14d•Hybrid

About The Position

Answers phone in a timely, courteous, and professional manner. Assists callers by providing accurate information, scheduling appointments, taking messages, and resolving inquiries to callers’ satisfaction. This role requires knowledge of medical terminology, strong communication and organizational skills, and proficiency with computer systems and multi-line phone systems. The ideal candidate will be able to work independently, handle problems effectively, and maintain a professional demeanor.

Requirements

Knowledge of medical terminology.
Ability to communicate with diversified levels of patients, staff members, as well as external providers and/or agencies.
Ability to organize work material to ensure accuracy of job performance.
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Skills to use a personal computer and various software packages, including internet.
Skills to handle a multi-line phone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Neat appearance, professional demeanor, and pleasant phone voice.
Fluent in English.
Must have a high school diploma or equivalent.

Nice To Haves

At least 2 years experience working in a medical environment.
Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, assisting peers as needed.
Flexibility in working hours with willingness to work occasional overtime.

Responsibilities

Answer/screen/triage incoming phone calls in a timely and courteous manner.
Resolve callers' inquiries.
Schedule appointments and cancellations by phone or email.
Understand scheduling protocols for hospital, office, ambulatory center, doctors/other providers at each location.
Understand all appointment and procedure types and the preps associated with each type.
Understand insurance protocols for scheduling and pre-certification.
Daily review and maintain working knowledge of physician and hospital schedules.
Obtain patient insurance information and enter into computer.
Practice appropriate charting methods, including taking appropriate messages.
Utilize computer programs daily (Dial Pad, ggastro, IQueue and AlertMD).
Daily task review to submit appropriate PAT and appointment order(s) to corresponding facilities.
Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA guidelines and regulations.
Attend all office meetings or in-services.