Hospital Liaison

Astor Services•Poughkeepsie, NY

11h•Hybrid

About The Position

Astor is seeking an organized professional to build and maintain relationships with hospitals and emergency room departments in the Bronx and the Hudson Valley regions. The liaison will serve as both the communication hub, internal coordinator, and a supportive family contact throughout the hospitalization process, from intake, through inpatient care, discharge and aftercare/return to Astor treatment, ensuring continuity of care of all client psychiatric hospitalizations. This concierge-like relationship will be person-centered, family-driven, clinically-informed, and articulate client, program, and agency needs to improve quality and continuity of care.

Requirements

High School Diploma or GED.

Responsibilities

Maintain responsibility for actively tracking, following, and maintaining cases through the entire hospitalization process, including referral, admission, treatment, discharge, and post-discharge.
Ensure that family/client perspective and expertise are prioritized throughout the hospitalization process.
Work with program leadership to develop policies and procedures.
Organize communicating among clients, families and caregivers, collateral providers, and various levels of internal and external peer, clinical, medical, and leadership staff.
Utilize the agency electronic health record to document contacts consistent with programmatic and agency expectations and regulations.
Follow HIPAA practices, and collaborate with quality assurance to meet best practices markers and goals.
Attend relevant treatment team meetings, clinical incident command, and/or Quality Assurance/Improvement and Incident Review calls relevant to care coordination and/or process improvement.
Work with Astor’s director of clinical outcomes and data management team related to key performance indicators and other agency objectives regarding quality of care throughout course of hospitalization.
All work to be conducted in line with the agency’s standards of care and core values, driven by the mission and vision of the agency.

Benefits

4 weeks paid vacation annually.
13 paid holidays.
4 personal days.
1 sick day per month, accruable to 150 days.
Fully paid individual LTD and life insurance.
Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
New longevity incentives.
Opportunities to make a difference in the lives of children and families in need.
Collaboration with a team of dedicated professionals in a supportive and dynamic environment.
Room for growth and advancement within the organization.