Hospital Liaison

Rotech Healthcare Inc.•Austin, TX

7h•Onsite

About The Position

Rotech Healthcare Inc. is a national leader in providing home medical equipment, including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions, across hundreds of locations in 45 states. The company focuses on empowering patients to manage their health from home with high-quality products, exceptional service, and compassionate support. The Hospital Liaison role serves as a vital connection between hospital staff and Rotech's home care services. This position involves close collaboration with hospital Case Management and Continuing Care teams to ensure a smooth transition for patients requiring Respiratory Therapy and Durable Medical Equipment (DME) at home. Key responsibilities include coordinating discharge planning, facilitating timely equipment delivery, and educating patients and caregivers on safe equipment use. Joining Rotech means making a meaningful impact on patient outcomes, working in a collaborative healthcare environment with supportive leadership, receiving training on specialized equipment, and enjoying a dynamic role that blends clinical coordination, patient education, and fieldwork.

Requirements

Background check
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
High school diploma or GED equivalent
Perform basic mathematical calculations accurately
Communicate clearly and professionally in English, both verbally and in writing
Interpret and respond to various forms of communication (verbal, written, visual)
Handle sensitive information with discretion and confidentiality
Stay organized, manage time effectively, and solve problems independently
Work well both independently and as part of a collaborative team
Maintain attention to detail while managing multiple tasks
Use email and internet for communication and research
Navigate Microsoft Outlook, Word, and Excel
Operate standard office equipment (fax, copier, printer, phone, computer/tablet)
Safely load, unload, and secure equipment according to company policy
Understand and operate home respiratory equipment and supplies
Troubleshoot and perform basic mechanical repairs on equipment
Lifting and transporting equipment (up to 65 lbs)
Sitting, standing, walking, talking, and listening throughout the day
Close visual work with small print on screens and paperwork
Regular contact with patients and equipment, with potential exposure to pathogens
Driving a company vehicle for the majority of the workday

Nice To Haves

Experience working with medical equipment or in a healthcare setting
Familiarity with medical billing practices and insurance reimbursement
Background in medical administration and record management
At least three years of related work experience
Knowledge of medical terminology

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
Educate patients and caregivers on proper equipment use and maintenance
Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
Support emergency equipment needs and troubleshoot issues as they arise
Participate in quality improvement initiatives to meet company and JCAHO standards
Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
Provide in-service training and CEU programs as needed
Represent the company at trade shows and professional events
Travel to patient homes for equipment setup and follow-up using a company vehicle