Hospital Insurance Collector

Smokey Point Behavioral Hospital•Marysville, WA

1d•$25 - $30•Onsite

About The Position

The Hospital Insurance Collector is responsible for timely follow-up and collection of behavioral health and chemical dependency claims for inpatient and outpatient care, ensuring reimbursement from insurance companies and other third-party payers. The role serves as a primary contact between the facility and payers to resolve outstanding balances and supports all aspects of revenue cycle collections, including denial management, appeals, and accounts receivable collections. The position requires knowledge of managed care contracts, government intermediaries, and current regulatory requirements to support prompt and accurate reimbursement. This is a full-time, on-site position at Smokey Point Behavioral Hospital in Marysville, Washington, with a stated pay range of $25.00–$30.00 per hour and a monthly bonus opportunity.

Requirements

High school graduate or equivalent preferred.
At least one year of experience in health care collections or a related field, or an equivalent combination of education, training, or experience in a health care business office environment.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Excellent communication skills and a professional demeanor.
Strong attention to detail and time-management skills, including the ability to manage multiple priorities in a fast-paced environment.
May be required to work occasional overtime and flexible hours.

Nice To Haves

Experience with insurance billing, computers, and business software programs such as Excel.

Responsibilities

Proactively identify and report payer issues related to zero payments, payment variances, billing, and denials.
Follow up on outstanding account balances and take appropriate action to resolve accounts in accordance with federal and state regulations.
Coordinate claim activities through insurance portals and by phone to check claim status and resolve issues.
Verify insurance payments against payer contracts by reviewing contract status logs and explanations of benefits.
Research and resolve insurance denials.
Identify reasons for claim rejections and take appropriate action to support timely billing.
Maintain third-party logs.
Read and understand explanations of benefits.
Monitor and follow up on accounts with accurate documentation and calculations, using prior account comments to guide follow-up.
Meet daily collection goals.
Resolve insurance credit balances accurately and promptly.
Work with coders and billers to ensure claim accuracy.
Support leadership with daily, weekly, and monthly reporting needs as required.