Collector Insurance Specialist

Philadelphia Insurance Companies•Mt. Laurel, NJ

About The Position

Philadelphia Insurance Companies (PHLY), a member of the Tokio Marine Group, designs, markets, and underwrites commercial property/casualty and professional liability insurance products. Its Collector Vehicle division specializes in collector car and collectibles insurance. The Collector Insurance Specialist is a first point of contact for customers, agents, and brokers using the call center, providing policy service and support while developing sales and underwriting expertise. The position may be performed remotely within the continental United States or in-office/hybrid from the Mount Laurel, New Jersey office. The specialist responds to coverage, eligibility, and billing inquiries; services existing policies; and quotes and binds new business. The role evaluates applications and risks and exercises underwriting discretion within established guidelines and predetermined authority, escalating complex risks when needed. The specialist documents customer interactions and policy information accurately, supports sales and service goals, and delivers prompt, knowledgeable, and friendly service. This is a full-time, 40-hour-per-week position, Monday through Friday, with an occasional rotating Saturday approximately every four to six weeks. The annual salary is $50,000–$55,000, based on experience and qualifications, with eligibility for overtime. Benefits include medical, dental, and vision coverage, FSA/HSA options, life insurance, retirement benefits, paid time off, tuition reimbursement, and a generous 401(k) match.

Requirements

High school diploma or equivalent.
Active Property & Casualty (P&C) or Personal Lines insurance producer license in the state of residence.
Previous experience in a customer-facing insurance sales or service role.
Strong sales and customer service skills, including the ability to explain coverage, policy, and billing information clearly and confidently.
Strong communication and relationship-building skills, with a focus on a positive customer and broker experience.
Strong organization, attention to detail, ability to manage multiple priorities, and follow-through in a fast-paced environment.
Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills.
Proficient computer skills.
Reliable high-speed internet.

Nice To Haves

Associate or bachelor's degree.
Underwriting experience.
Experience with Dynamics, Genesys, and Microsoft applications.
Experience working in a hybrid or remote environment.

Responsibilities

Provide responsive, knowledgeable customer support by phone and email to policyholders, agents, and brokers.
Answer questions about eligibility, coverage, policy details, and billing.
Quote and bind new business, clearly communicating coverage options, program benefits, and value.
Process cancellations, non-renewals, policy changes, and other service transactions within established underwriting authority.
Evaluate applications and risks to determine eligibility, appropriate coverage, and pricing within established underwriting guidelines; escalate complex risks as needed.
Handle a high volume of inbound calls and conduct outbound customer follow-up to support sales and service needs.
Build strong customer and broker relationships through prompt, accurate, friendly service.
Accurately document customer interactions and maintain policy information.
Follow underwriting, compliance, and service standards and meet established sales, service, and production goals.