Hospital Coordinator

PRIORITY ONDEMAND•Atlanta, GA

10d•Onsite

About The Position

The Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customer service. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center.

Requirements

Minimum 2 years of customer service experience (healthcare preferred)
Training and/or education in customer service or healthcare services
Strong verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

Dispatcher or call-taking experience preferred but not required

Responsibilities

Knowledge and understanding of Central EMS Operations.
Knowledge and understanding of the designated hospital system’s patient flow needs.
Knowledge of the Central EMS CAD and Statcall (if applicable)
Coordinate transportation between hospitals Central EMS
Monitor and document ETAs in Cad and Statcall (if applicable) and other systems
Communicate ETA updates to customer
Review trip history and internal notes to identify delays or recurring issues
Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems
Escalate recurring issues such as missed ETAs or incomplete trip documentation
Support problem-solving efforts for transport-related issues
Maintain high levels of customer service across all interactions
Ensure compliance with HIPAA, company policies, and confidentiality standards
Report documentation or compliance concerns to leadership
Perform additional duties as assigned