Provides screening, assessment, planning, problem resolution, resource management, counseling, and crisis management related to patients’ and families’ health care and discharge-planning needs. Manages and collaborates on discharge planning for patients with simple and complex needs and coordinates with agencies providing post-hospital care. Works as an interdisciplinary health care team member to assess patient and family needs, develop comprehensive plans of care, and coordinate resolution of identified needs. Services are provided in accordance with professional practice standards and Prisma Health policies and procedures. The role assesses psychosocial risk factors, documents screening and discharge-planning activities in the medical record, supports the Hospital Case Management team, and maintains communication with post-acute care providers. It also supports readmission assessment and risk stratification, coordinates appropriate skilled nursing facility and rehabilitation referrals, provides consultation to team members, advocates for patient and family autonomy and access to services, and addresses emotional, social, and financial effects of illness or disability. The case manager may intervene in cases involving abuse or assault, provide counseling and crisis intervention, support treatment and end-of-life decisions, contribute to Case Management policies and procedures, and assess behavioral health needs in collaboration with physicians, psychiatrists, and other mental health team members.
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Career Level
Mid Level