Hospital Business Manager - South West / South East - UK

Norgine

3d•Hybrid

About The Position

Norgine is seeking a Hospital Business Manager for the UK South West region. This role is part of Norgine's '3D career' approach, emphasizing Dare, Drive, and Develop, offering a well-rounded experience with ongoing development and upskilling in a supportive community. Norgine focuses on transforming lives with innovative healthcare solutions and values employee wellness. The Hospital Business Manager will be responsible for driving commercial objectives, including sales, growth, and profitability targets within their region. They will provide strategic leadership and coaching to the regional team, ensuring effective local implementation of marketing strategies and Norgine's model of commercial excellence. The goal is to build and retain a patient-centric, high-performance team that is compliant with industry standards and company policies, serving as a benchmark for commercial excellence.

Requirements

Business planning contribution to annual business plans.
Input to the development of business cases for key activities/projects.
Estimating financial and human resources required to deliver performance targets.
Developing, monitoring, and delivering regional business plans.
Overseeing creation and implementation of high-quality planning process.
Developing and implementing sales strategies to drive revenue growth, market share expansion, and customer acquisition.
Monitoring performance metrics and KPIs.
Proactively identifying and managing opportunities and risks.
Monitoring team members' use of the CRM system.
Identifying and resolving standard CRM issues.
Escalating CRM issues to a senior manager as appropriate.
Using CRM insights to support an omnichannel leadership approach.
Reviewing team activity data.
Identifying gaps in team activity data.
Providing targeted coaching to improve engagement and data quality.
Escalating systemic CRM issues as needed.
Building collaborative relationships in an environment with limited complexity.
Building internal and external networks that facilitate collaboration and partnerships across the value chain.
Collaborating with cross-functional teams (marketing, medical affairs, market access).
Communicating actions needed to implement the function's strategy and business plan within the team.
Explaining the relationship of team goals to the broader organization's mission, vision, and values.
Motivating people to commit to goals and do extraordinary things to achieve local business goals.
Leading, mentoring, and motivating a team to achieve sales targets and objectives.
Providing ongoing coaching, training, and performance management to the team.
Exploring and developing a detailed understanding of external developments and emerging issues in local health economy.
Contributing to the evaluation of their potential impact on, or usefulness to, the organization.
Monitoring market trends, competitor activities, and industry developments.
Identifying opportunities and threats.
Sharing market insights with Brand Leads.
Identifying and addressing evolving needs of healthcare institutions.
Preparing and coordinating the completion of various data and analytics reports.
Preparing and presenting regular sales performance reports, forecasts, and budget plans.
Utilizing data and analytics to make informed decisions and drive continuous improvement.
Developing and proposing own performance objectives.
Taking appropriate actions to ensure achievement of agreed objectives.
Using the organization's performance management systems to improve personal performance.
Managing and reporting on team performance.
Setting appropriate performance objectives for direct reports or project/account team members.
Holding people accountable for achieving objectives.
Taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Using the organization's formal development framework to identify the team's individual development needs.
Planning and implementing actions to build professional capabilities.
Providing informal training or coaching to others throughout the organization in own area of expertise.

Responsibilities

Drive consistent achievement of regional commercial objectives, including sales, growth, and profitability targets.
Provide strategic leadership and coaching to the regional team.
Ensure effective local implementation of marketing strategies and the Norgine model of commercial excellence.
Build and retain a patient-centric, high-performance team that is fully compliant with industry standards and company policies.
Position the region as a benchmark for commercial excellence within Norgine.
Role model Norgine values and behaviours.
Contribute to the development of annual business plans and business cases for key activities/projects, estimating required resources.
Develop, monitor, and deliver the regional business plan and oversee the creation and implementation of a high-quality planning process.
Develop and implement sales strategies to drive revenue growth, market share expansion, and customer acquisition.
Monitor performance metrics and KPIs to evaluate individual and team performance.
Proactively identify and manage opportunities and risks.
Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them as appropriate.
Use CRM insights to support an omnichannel leadership approach, reviewing team activity data, identifying gaps, and providing targeted coaching.
Build collaborative relationships and internal/external networks that facilitate collaboration and partnerships across the value chain.
Collaborate with cross-functional teams (marketing, medical affairs, market access) to ensure alignment and execution of commercial strategies.
Communicate actions needed to implement the function's strategy and business plan within the team, explaining its relationship to the organization's mission, vision, and values.
Lead, mentor, and motivate a team to achieve sales targets and objectives.
Provide ongoing coaching, training, and performance management to the team.
Explore and develop a detailed understanding of external developments and emerging issues in the local health economy and their potential impact.
Monitor market trends, competitor activities, and industry developments to identify opportunities and threats.
Share market insights with Brand Leads to develop and adjust sales strategies.
Identify and address evolving needs of healthcare institutions.
Prepare and coordinate the completion of various data and analytics reports.
Prepare and present regular sales performance reports, forecasts, and budget plans.
Utilize data and analytics to make informed decisions and drive continuous improvement.
Develop and propose own performance objectives and take appropriate actions to ensure achievement.
Manage and report on team performance, set appropriate performance objectives for direct reports, and hold them accountable.
Use the organization's formal development framework to identify the team's individual development needs.
Plan and implement actions, including continuing professional development, to build team capabilities.
Provide informal training or coaching to others in the organization in own area of expertise.