Hospice Support Manager

Tri-Cities Chaplaincy•Richland, WA

3d•Onsite

About The Position

The Hospice Support Manager provides operational and clinical leadership for hospice support services, overseeing the intake, triage, admissions, float nurse support, liaison, and ancillary staff. This role ensures timely, accurate, and patient-centered Hospice and Palliative Care. This role supervises support staff, facilitates coordination of care activities, and ensures compliance with agency policies, regulatory requirements and quality standards. The position serves as a leadership resource for staff, patients, and families, supporting day-to-day operations, staff development, and continuity of care. While primarily managing, the Hospice Support Manager must provide direct patient care to meet patient, staff, and agency needs. This role includes participation in leadership, staff training, quality improvement initiatives, and the administer on-call rotation. Reliable travel to patient homes, facilities, and community locations is required. The Hospice Support Manager collaborates closely with the interdisciplinary team and leadership to promote timely patient admission to Tri-Cities Chaplaincy services, efficient workflow, high-quality patient care, and a supportive environment for staff and families.

Requirements

Current unrestricted Washington State Registered Nurse’s License
Associate Degree in Nursing (ADN) required at time of hire.
Bachelor’s degree in nursing (BSN) required or must be obtained within thirty-six (36) months of hire.
Minimum four (4) years of post-education clinical experience
Ability to work flexible hours, including evenings and weekends.
Certification in Cardio-Pulmonary Resuscitation (CPR)/Basic Life Safety (BLS)
Must possess and maintain a valid driver’s license, and reliable transportation, as driving is an essential function of this role.
Must meet insurance eligibility requirements
Must be able to pass a pre-employment drug screen which includes cannabis testing in Washington State.
Demonstrate support and adherence to the agency’s Mission, Vision, and Values.
Participate in education and outreach activities to promote agency programs.
Maintain knowledge of and comply with agency policies, procedures, and practices.
Protect patient and agency information per HIPAA guidelines.
Maintain reliable personal transportation.
Maintain a valid driver’s license and vehicle insurance per state requirements.
Satisfy state and agency health requirements by providing proof of immunization, declinations, or approved accommodations as applicable.
Pass criminal background and drug screenings.
Complete agency and departmental orientation and required training programs.
Complete ongoing education, policy reviews, and training by designated deadlines.
Maintain current licensure(s) and certifications(s) required for the role.
Read, write, speak, and understand English fluently.
Be available to work as assigned or scheduled.

Nice To Haves

Experience in program development and coordination
Experience in home health, and hospice nursing.
Two (2) years of leadership experience in management or supervisory capacity.
Certified Hospice and Palliative Care Nurse (CHPN) from the Hospice and Palliative Nurses Association.
Bilingual in Spanish and English, with the ability to speak, read, write, and communicate effectively in both languages

Responsibilities

Provides operational and clinical leadership for hospice support services.
Oversees intake, triage, admissions, float nurse support, liaison, and ancillary staff.
Ensures timely, accurate, and patient-centered Hospice and Palliative Care.
Supervises support staff.
Facilitates coordination of care activities.
Ensures compliance with agency policies, regulatory requirements, and quality standards.
Serves as a leadership resource for staff, patients, and families.
Supports day-to-day operations, staff development, and continuity of care.
Provides direct patient care to meet patient, staff, and agency needs.
Participates in leadership, staff training, and quality improvement initiatives.
Participates in the administrator on-call rotation.
Collaborates with the interdisciplinary team and leadership to promote timely patient admission, efficient workflow, high-quality patient care, and a supportive environment.

Benefits

Vacation: Accrued each pay period based on your hours worked.
Sick Leave: Accrued in accordance with Washington State Sick Leave Law.
Wellness Days: After completion of the 90-day introductory period, employees may convert up to two (2) accrued sick days annually into wellness days.
Paid Holidays: Ten (10) paid agency observed holidays per year, available upon hire.
Bereavement Leave: Three (3) days for the loss of an immediate family member. Two (2) days for the loss of a household pet or service animal.
Community Volunteer Day (Yay Day): One (1) paid day annually for volunteer service, granted each January.
Health Insurance Benefits (Effective the first of the month following date of hire): Medical, Dental, and Vision Insurance.
Employer Paid-Benefits: Basic Life and Accidental Death and Dismemberment (AD&D) Insurance (1x annual salary), Long Term Disability, Short Term Disability.
Voluntary Benefits: Supplemental Life Insurance, AD&D (Additional coverage), and Pet Insurance.
Voluntary Financial Protection Benefits: Hospital Indemnity, Critical Illness, and Accident Insurance.
Air Ambulance: Discounted rate for Life Flight.
Retirement 401(K) Plan: Employees may contribute upon hire; employer matching of up to 5% begins the following January or June depending on Hire date after 1 year of employment.
Mileage Reimbursement: $0.72 per mile, for eligible positions. (Subject to change based on IRS rates)
Premium Pay: Bilingual (Spanish) pay premium (subject to proficiency verification through ALTA language services)
Certifications: Certification-based premium pay, as applicable and approved.
Tuition Assistance: Up to $5,250 annually after one (1) year of employment.
Professional Development: Access to continuing education through platforms such as Relias Learning and CAPC.
$3,000 Sign-On Bonus: New hires are eligible to receive a $3,000 bonus upon successful completion of 90 days of continuous employment in good standing.