Hospice RN Executive Director II

SouthernCare•Terre Haute, IN

About The Position

The RN Hospice Executive Director II provides strategic leadership and operational oversight for an assigned hospice location with a mid-sized census. The role leads day-to-day operations and interdisciplinary teams, ensuring high-quality, patient-centered care and a culture of compassion, respect, and integrity while meeting organizational goals, regulatory standards, and community needs. Areas of responsibility include leadership and employee development, clinical quality, operational and financial performance, community outreach, human resources, office operations, and relationships with the Governing Body, referral partners, and the community. The position is accountable for sustainable census growth and for delivering outstanding service in keeping with the company’s mission, vision, and values. The role promotes quality improvement, regulatory compliance, effective communication, employee education, safe operations, and prudent management of financial and other resources. It collaborates with the Administrator, corporate leadership, and employees on staffing, performance, policies, budgets, and operational decisions. If the incumbent is a Registered Nurse, the role may include routine patient visits and participation in the on-call schedule. The position is based in an office environment, with occasional travel to patients’ homes or institutional settings. Potential exposure includes infections, communicable diseases, odors, blood, excreta, and hazardous materials. The role requires effective use of a computer, facsimile equipment, copier, and cell phone, as well as maintaining transportation for work.

Requirements

Registered Nurse with at least an associate’s degree in nursing.
At least one year of management or supervisory experience.
Current license to practice nursing in the state of employment, if applicable.
CPR certification.
Current automobile insurance and a valid driver’s license.
Must have and maintain transportation for work.
Ability to effectively operate a computer, facsimile equipment, copier, and cell phone.
Ability to perform the essential duties satisfactorily, with reasonable accommodations as applicable.
Sensitivity to the needs and feelings of terminally ill patients and their families before and after a patient’s death.
Flexibility to perform varied tasks without loss of efficiency or composure; ability to communicate effectively with people of all socioeconomic backgrounds and to influence opinions, attitudes, or judgments.
Ability to make generalizations, evaluations, or decisions based on sensory or judgmental criteria; evidence of patient advocacy; and maturity, cooperation, tact, and responsible workplace conduct.
Organizational and leadership abilities; knowledge of terminally ill patients and their families, the hospice concept, and the roles of hospice disciplines.
Excellent patient assessment skills and good oral and written communication.
Thorough knowledge of managed care principles, regulatory guidelines (including Medicare, Medicaid, ACHC, and human resources), and management principles.
Must meet applicable state-specific requirements for the Administrator role if functioning as the Alternate or Interim Administrator.

Nice To Haves

Bachelor’s degree in Nursing (BSN) from an accredited school of nursing.
Master’s degree in business, nursing, or a related field.
At least two years of hospice or home-care experience if also functioning as the Clinical Nursing Supervisor for the office location.
Three years of direct patient care experience in a clinical setting.
Three to five years of healthcare sales or management experience.

Responsibilities

Lead a mid-sized hospice program, with accountability for clinical quality, operational performance, and balanced, sustainable census growth.
Promote excellence in patient care and service, apply continuous quality improvement principles, and use statistical and qualitative information to manage quality.
Promote and monitor compliance with accreditation, licensing, regulatory, state, and federal requirements, and ensure that policies and procedures are followed.
Recommend and implement policies and procedures developed by the Administrator and Governing Body.
Manage human resources, including staffing recommendations, selection, supervision, evaluation, employee assignments, workload distribution, and timely disciplinary action, in collaboration with the Administrator.
Promote communication with employees, keep staff informed of changes, ensure appropriate meetings are conducted and documented, and remain available to employees when issues arise.
Provide or arrange core, location-specific, and job-specific orientation, in-service training, and continuing education for employees, volunteers, and contract personnel; conduct educational programs for outside agencies as needed.
Collaborate with the Administrator, corporate leadership, and employees to establish performance goals and standards, review progress, and redirect efforts when needed.
Direct multiple teams at the assigned location, when applicable, and plan and organize tasks and resources to meet strategic goals.
Monitor goals and projects, take corrective action as appropriate, analyze relevant facts, and consider the impact of decisions on the provider, company, and hospice affiliates.
Participate in selecting outside service providers and maintain contract management for vendor and provider services, in collaboration with the Administrator.
Assess and improve branch, department, and individual team performance, and ensure service documentation is accurate and timely.
Monitor and supervise the quality of patient care; process emergency calls and requests for assistance; help resolve patient problems across care settings.
Prepare, monitor, and review monthly bills, supply costs, expense requests, mileage reimbursement, payroll, and other expenses.
Recommend market opportunities for new programs or services and ensure the accuracy of marketing and public information materials and activities, in collaboration with the Administrator.
As a Registered Nurse, may perform routine visits to patients’ homes or institutional settings and/or participate in the on-call schedule.
Provide a safe environment for patients, visitors, customers, and employees; investigate and report incidents, accidents, grievances, complaints, medication errors, and other problems; and implement corrective or preventive action promptly in collaboration with the Administrator.
Work with physicians, patients, families, staff, and others to address problems, needs, and concerns; supervise and evaluate family satisfaction surveys in collaboration with the Administrator.
Incorporate safety topics into staff meetings and review safety policies and procedures, including the Emergency Preparedness Plan, ensuring employees understand their safety responsibilities.
Manage financial resources prudently, complete financial reviews and budget worksheets on schedule, monitor expenditures and variances, anticipate resource needs, and seek cost reductions without affecting quality.
Control overtime and temporary personnel use in collaboration with the Administrator, except when justified by increased volume or decreased staffing levels, and recommend space and other resources for needed services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN education for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary pet, critical illness, accident, and long-term care benefits for full-time associates.