Hospice Patient Scheduler

Ohio Living • Youngstown, OH

1d • Onsite

About The Position

The Patient/Staff Service Coordinator completes and communicates the staff schedule for home health, home care, and hospice services and programs into the electronic medical records (EMR) system in accordance with company standards and federal, state, and local standards, guidelines, and regulations. This role is crucial for ensuring efficient operations and timely patient care within our healthcare services.

Requirements

• High school diploma or equivalent required.
• Two years experience in staff scheduling.
• Demonstrated ability to manage several priorities simultaneously.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Must be able to read, write, speak, and understand the English language.

Nice To Haves

• Post-secondary education preferred in a related field.
• One year experience in home health, hospice, or medical office management preferred.
• Proficiency with electronic medical records (EMR) preferred.

Responsibilities

• Uses the EMR system to prepare the pre-schedule according to physicians’ orders and supervisors’ direction for all home health, home care, and hospice visits, including therapy services.
• Routes and assigns field staff in geographic zones to minimize drive time and mileage, and maximize productivity.
• Adjusts schedule according to staff availability and patients’ changing needs.
• Processes all schedule requests, including those generated by the approval of an order containing a frequency change or add-on discipline.
• Processes missed and declined visits, and reschedules and reassigns requests.
• Schedules the entire certification period at the beginning of the certification period.
• For admissions, enters patients description in the EMR system and completes the requested schedule when the task appears.
• For recertifications, schedules the continuation of services when the task appears.
• Reviews schedule notification coordinator notes.
• Designates correct billing codes for each visit on the schedule.
• May be required to track in-service education for staff.
• Attends case conferences as requested.
• May assist in obtaining reauthorizations from insurance companies.
• May be required to schedule on-call visits, receive calls from the answering service, verify therapy visits, upload paper visits to scheduled visits, and/or arrange staffing to cover call-offs in the evenings and on weekends and holidays.
• Provides accurate and timely communication related to scheduling.
• Prints and distributes staff itineraries as needed.
• Responds to staff and patients phone calls related to scheduling.
• Notifies supervisor and external case managers of missed visits.
• Maintains communication with the patients, caregiver, and/or discharge planner with regard to patients status when hospitalized.
• Keeps the staff current with changes in scheduling procedures and policies as needed.
• Develops and maintains strong working relationships with employees and contracted staff to coordinate the addition and/or editing of schedule and billing information.
• Participates in orientation, in-service, and continuing education programs for clinical staff as requested.
• Uses the EMR system to run reports and evaluate data entry accuracy.
• Edits or reports data entry accuracy problems as needed.
• Completes regular audits of scheduled visits through calls to patients and maintains documentation of those calls.
• Maintains current and accurate patients and staff records, including entering employee information, tracking unmade visits, and other employee-related details, using the EMR system in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
• All other duties as assigned.

Benefits

• Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between.
• Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey.
• Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve.
• We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand.
• The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living.
• From charity care to special programs and beyond, they’re dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind.
• At Ohio Living, our mission is that heart of all we do.
• For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED