Hospice Office Support Specialist

Eden Health•Tucson, AZ

1d•Onsite

About The Position

This role involves providing essential administrative support within a hospice office. The specialist will be responsible for managing patient information in the electronic health record (EHR), coordinating patient schedules to ensure satisfaction and continuity, and maintaining the completeness and accuracy of medical records. Key duties include processing incoming and outgoing mail and faxes, retrieving missing information, monitoring provider orders, and responding to requests for medical records. The position also requires assisting management with various administrative tasks, ensuring billing accuracy, and participating in quality assurance activities. This is a non-remote position requiring the employee to physically report to the administrative office for their entire shift.

Requirements

High school diploma or equivalent required
General clerical, data entry and excellent organizational skills
Able to communicate effectively in English verbally and in writing
Working knowledge of computer software programs
Valid driver’s license and reliable transportation
Able to pass criminal background check and national sex offender clearance
Must be able to physically report to administrative office for entire shift. This is not a remote position.

Nice To Haves

Healthcare experience preferred
Medical terminology desired
EHR medical record documentation experience preferred

Responsibilities

Data enters patient information into the electronic health record (EHR)
Coordinates patient scheduling and guarantees patient satisfaction by creating consistency and continuity with the patient’s schedules
Reviews medical record for completeness and is proactive to retrieve any missing information
Attaches documents related to patient files received via fax, scan or mail into the EHR
Monitors aged unsigned provider orders and submits requests for these to be signed to providers and tracks them closely per regulatory requirements
Receives and responds to written and verbal requests for medical records, transports/transfers records to requesting area
Reviews Face-to-Face and referral documentation for completeness/adequacy per regulatory requirements
Answers and transfers phones quickly and efficiently
Uses EHR to obtain and update patient demographic data accurately
Processes incoming/outgoing mail and faxes as needed
Assists management with typing, filing and computer related tasks as needed
Files, prints, faxes, copies, cleans, organizes and assembles new patient folders as assigned
Reviews patient charts for billing accuracy and follows up with any unmet requirements timely to ensure timely billing and documents appropriately
Provides backup to other Eden team members as assigned
Participates in information management and quality assurance performance improvement (QAPI) activities

Benefits

Benefits starting as early as 30 days after start date
Employee Discounts on travel, resorts, car rentals, Columbia and so much more!
Employee Hardship Fund
Bonuses Program
Employee Stock Program (ESOP)
Employee Wellness. Family first culture
Paid Time Off for a Personal Day of your choosing
Financial Planning through Unum
Free Counseling Sessions through Unum
Training and educational Assistance
Career Advancement Opportunities
401k Retirement Savings Plan
Employee Stock Ownership Plan
Flexible Spending Accounts
Life, Accident, & Disability Insurance
Paid Holidays
Continuing Education Credits are paid for – we offer online and in-person education
Discounts with AT&T Wireless, National and Enterprise car rentals
Discounted tickets to a variety of events (Disney Land, Disney World, Universal Studios, SeaWorld, Local Concert/Sporting Events, Hotels/Resorts, etc.)
Paid sick leave and vacation time – eligible employees start accruing time on their first day of employment
Identity Theft Protection
Employee Assistance Program
Floating Personal Holiday – use it on your birthday or any other day of the year!
Dental, Medical, Vision available for full-time status