Hospice Office Coordinator

Gentiva Hospice • Reno, NV

4d

About The Position

The Hospice Office Coordinator supports daily branch operations and helps ensure compliance with non-clinical policies and practices. The role maintains accurate medical records, supports timely admissions and patient-care coordination, and provides essential administrative support to the hospice team. It also oversees tactical HR processes, contracts, personnel files, onboarding support, scheduling, interdisciplinary team meetings, and invoice processing.

Requirements

• High school diploma.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and electronic medical records systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

• Medical records experience is strongly preferred.
• Experience with HomeCare HomeBase is preferred.

Responsibilities

• Maintain and close medical records according to policy and review records for compliance with documentation standards.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage releases of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review productivity and geographic efficiency, and coordinate schedules with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend required in-services.
• Perform other duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Medical insurance for full-time associates
• Dental insurance for full-time associates
• Vision insurance for full-time associates
• Mileage reimbursement or fleet vehicle program
• Generous paid time off and seven paid holidays
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life insurance and long-term disability insurance
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED