Hospice Intake Manager

Addus HomeCare•Barrington, IL

5d•Onsite

About The Position

JourneyCare Hospice is seeking a Full-time Intake Manager to join our rapidly growing team! This role involves leading the Intake team, who serve as the initial contact for incoming referrals and coordinate the process from referral to the start of hospice services. The position also includes scheduling patients to assigned clinicians in collaboration with patient care managers.

Requirements

Minimum of two years' experience working in hospice, home care, or other health care environment.
Customer service focused, including the ability to set the caller at ease and encourage open dialogue about the client’s needs.
Ability to work with a variety of team members representing other functional areas that directly or indirectly impact client intake/admission.
Ability to maintain composure in addressing stressful and/or challenging situations.
Strong data entry and general computer skills.
Able to operate copy machines, fax machines, basic computer programs, word processing, and e-mail.
Must be well organized, accurate, and attentive to detail.
Knowledge of pertinent state, federal, and local regulatory requirements.
Exhibits organizational skills and is systematic in carrying out intake duties.
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Nice To Haves

Associates degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments.
Experience in dealing with a variety of payers in healthcare, e.g., Medicare, Medicaid, and commercial payors, preferred.
Prior use of Electronic Medical Records (EMR), preferred.

Responsibilities

Lead the Intake team.
Serve as the initial contact for incoming referrals.
Provide overall coordination of the referral to the actual start of clients on hospice services.
Schedule patients to assigned clinicians in collaboration with the patient care managers.