Hospice HOPE Coordinator

Paradigm Health•Indianapolis, IN

4d•Hybrid

About The Position

Paradigm Health is an exciting Indiana-owned company that brings a new "Paradigm" to Home Care. Our culture is fresh, exciting and progressive to afford our team members a fulfilling work experience. We are looking for the best of the best; team members who are driven, compassionate and take pride in the quality of their care and services. This is a great opportunity for the right candidate. Paradigm Health is expanding rapidly throughout Indiana and you could be our next great team-member! Our mission to become the 'Employer of Choice' has led up to wining a 'Top Workplace' Award by the Indy Star for the past 6 years, and we are not finished yet!

Requirements

Minimum 1 years of hospice experience, ideally in quality, compliance, or clinical documentation roles.
Demonstrated advanced knowledge and hands-on experience with Hospice Outcomes and Patient Evaluation (HOPE) submissions.
Advanced expertise in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint), including extensive experience with Excel data extraction, manipulation, analysis, and reporting.
Excellent communication, training, and interpersonal skills with the ability to communicate effectively with hospice staff in a positive and professional manner.
Strong attention to detail with a high degree of accuracy in documentation and data review.
Ability and willingness to travel to hospice sites as needed.
Valid state driver’s license and reliable automobile.
Proof of current automobile insurance.
Current health certificate/physical examination and TB testing.
Criminal background check.

Nice To Haves

Prior experience with hospice EMR system Wellsky (formerly Kinnser)
2-years of Hospice experience

Responsibilities

Coordinate the implementation, accuracy, and compliance of the HOPE tool across all hospice teams and locations.
Maintain a HOPE submission timeliness of >95% for both licenses.
Ensure timely completion, documentation, and scoring of HOPE assessments per CMS guidelines.
Coordinate with the team to ensure symptom follow-up visits (SFVs) and HOPE update visits (HUVs) are completed within required time periods.
Serve as a subject matter expert and trainer for interdisciplinary teams on HOPE-related processes.
Audit and monitor HOPE tool entries for accuracy, completeness, and alignment with the patient’s clinical documentation including visit frequencies and plan of care orders.
When trends with specific clinicians are identified, working with their supervisor to provide additional education or performance improvement plans.
Submit and track HOPE data, ensuring timely, compliant, and error-free submissions.
Support quality initiatives by identifying trends in documentation, assessments, and compliance metrics.
Support the QA department with tasks such as chart audits, Plan of Care Correction/Order generation, clinical incident review, and documentation compliance monitoring.
Assist with additional quality and compliance initiatives as needed, including accreditation readiness, internal audits, and education rollouts.
Prepare and distribute regular reports and dashboards related to HOPE tool data, and quality indicators.
Maintain up-to-date knowledge of CMS regulations and internal policies affecting hospice quality and compliance.
Travel to hospice office locations for training, monitoring, and on-site support as needed (may include overnight travel).