New Hope Coordinator

Santa Fe Animal Shelter Inc•Santa Fe, NM

just now•Hybrid

About The Position

The New Hope Coordinator will play a crucial role in developing and promoting foster-led solutions to enhance the overall pathway planning strategy for animals. This position involves creating programs to increase community impact, ensure sustainability, and reduce the length of stay for animals. The coordinator will build relationships with internal teams, including the medical team, to establish efficient animal flow protocols and collaborate with Volunteer Services to foster a strong community among volunteers. Key responsibilities include recruiting, training, and supporting foster volunteers for animals requiring special intervention, coordinating veterinary care for fosters, and serving as a liaison between the Behavior Team and fosters. The role also involves supporting fosters in using volunteer management software and utilizing foster observation notes to create adoption profiles. Additionally, the coordinator will oversee the Adoption Ambassador program, maintain relationships with community partners and business sponsors, and coordinate foster participation in community events. On the departmental sustainability front, the coordinator will produce documentation, supervise staff and volunteers, maintain accurate records in database software, complete reports, and assist with budget development and supply ordering. Support for shelter operations includes promoting foster outcomes to manage shelter capacity, participating in population rounds, observing animal behavior and health, and contributing to lifesaving decision-making processes, including discussions about humane euthanasia.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders.
Proven relationship builder with ability to maintain excellent boundaries in professional interactions, including with volunteers.
Candidates with mission-driven values and experience strongly preferred.
Promote at all times, both internally and externally, a positive attitude and image regarding the Shelter and its practices.
Uphold all Guiding Principles, Rules of Engagement, and other standards adopted by SFAS to govern our work.
While a portion of this job is not on-site, this is not a traditional "remote" position; the expectation is some participation directly in the community we serve.
Weekend availability is required.
Safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Perform repetitive motion including computer work, sitting, standing, walking, reaching, and bending for up to eight hours a day.
Tolerate odor, noise, allergens and cleaning chemicals.
Handle animals including cats, dogs, and other animals at SFAS.
Lift and carry up to 50 lbs. and assist others as needed.
Accommodate frequent interruptions and maintain a great deal of flexibility in assignment and performance of job duties.
Talk loudly over animal noises when necessary.
A valid driver’s license is required.

Nice To Haves

Experience managing volunteers and working as a volunteer is a plus.
Professional training, budgeting, strategic planning, project management, and event planning skills preferred.
Participate in on-going education/training, including on-line courses and in-person seminars.
Animal welfare experience is a positive but not required.

Responsibilities

Collaborate across Shelter departments to develop and promote foster-led solutions as part of overall pathway planning strategy.
Develop programs to increase community impact, ensure sustainability, and decrease animals’ length of stay.
Build relationships with internal stakeholders, including our medical team, to develop protocols for efficient flow of animals.
Collaborate with Volunteer Services team to build community among all volunteers.
Recruit, train, and support volunteer fosters for animals in need of age-related, medical, and behavioral intervention.
Coordinate veterinary care for fosters with our medical team.
Serve as liaison between Behavior Team and fosters for support and resources.
Support fosters in the use of our volunteer management software.
Collect and use foster observation notes to build the animal’s adoption profile.
Oversee the Adoption Ambassador program, supporting these special fosters in coordinating adoptions for our animals in the community.
Maintain relationships with community partners including emergency veterinary clinics.
Work with business sponsors to host and promote supply and donation drives.
Coordinate Adoption Ambassador fosters to attend community events.
Produce and update manuals, documentation, and SOPs.
Supervise and manage foster staff and office admin volunteers.
Maintain accurate animal and people records using our kennel management and volunteer management database software.
Complete departmental reports in an accurate and timely manner.
Assist with budget development, supply ordering, and expense tracking.
Promote foster outcomes to support Shelter population and capacity needs, including during natural disasters, transfers to and from partner shelters, and infectious disease management.
Participate in population rounds and record animal behavior and health observations.
Support the Shelter’s lifesaving decision making processes, which include conversations about humane euthanasia.