Hospice Clinical Supervisor

Ohio Living•Columbus, OH

About The Position

The Hospice Clinical Supervisor leads the hospice clinical team in assessing, planning, implementing, monitoring, and evaluating services that meet patients’ and families’ physical, emotional, psychosocial, and spiritual needs. The role coordinates resources to support quality and cost-effective outcomes and oversees audits of medical records and clinical documentation to improve data quality in accordance with company standards and applicable federal, state, and local requirements. The supervisor oversees hospice operations and clinical care, including individualized plans of care, interdisciplinary group (IDG) reviews and meetings, clinical documentation, diagnosis coding, referrals, electronic medical record workflows, revenue and collection cycles, and care-delivery processes. The role also conducts supervised patient visits, may case manage, participates in the on-call rotation as needed, and may serve as Alternate Administrator during the Administrator’s temporary absence or vacancy. The position is responsible for quality and compliance activities, including record and audit reviews, corrective actions, regulatory readiness, and serving as a resource on regulations and professional standards. It also supervises, develops, and supports the hospice clinical team, including hiring, performance management, training, and staffing plans.

Requirements

Current, unencumbered Ohio Registered Nurse (RN) license.
Three years of experience in clinical operations supervision.
One year of experience in a hospice setting.
One year of experience in a Medicare-certified home health agency.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Valid driver’s license and acceptable driving record.
Must be insurable under professional liability and crime coverage policies according to the insurance carrier’s underwriting standards.
Ability to sit, stand, and walk for up to 8 hours per day; lift, transfer, push, or pull patients or equipment/supplies weighing up to 50 pounds; and drive for up to 6 hours per day.
Occasional travel, including overnight travel; work weekends, evenings, and holidays as needed for coverage; and occasional on-call availability.
May encounter patients with various disease processes and may be exposed to infectious waste and diseases, including AIDS and Hepatitis B viruses.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Proficiency with electronic medical records (EMR).

Responsibilities

Coordinate and oversee direct and indirect patient and family care services, ensuring assessment of needs and development and implementation of comprehensive care plans.
Supervise implementation of physician-ordered hospice plans of care and coordinate, audit, oversee, integrate, and modify interdisciplinary group (IDG) resources to achieve desired outcomes.
Oversee IDG review, revision, and documentation of individualized plans of care as required by patient condition and at least every 15 days.
Organize and oversee IDG meetings at least every 15 days.
Interpret operational indicators, including census and service-volume changes, to inform staffing, revenue, and expense needs.
Evaluate and approve clinical documentation and electronic medical record workflows according to established standards.
Review diagnosis coding and plans of care for hospice patients in accordance with Medicare regulations.
Ensure equipment, systems, and monitoring support quality, customer service, utilization, and compliance standards across hospice programs.
Collaborate with the marketing team to manage referral processes, protocols, and timeliness.
Manage the local component of the integrated electronic medical record and ensure office and clinical staff are trained to use it accurately and productively.
Evaluate hospice plan-of-care effectiveness and collaborate with supervisors and staff on best practices and desired outcomes.
Evaluate workflow, administrative, and departmental processes.
Monitor hospice revenue and collection cycles and ensure accurate documentation and coding.
Conduct supervised patient visits; case manage when needed to meet business needs; and participate in the on-call rotation as needed.
May serve as Alternate Administrator during the Administrator’s temporary absence or vacancy.
Audit and maintain accurate medical records and clinical documentation in accordance with company and applicable regulatory standards.
Ensure corrective action is taken for issues identified through clinical record reviews, clinical audits, and fiscal audits.
Maintain knowledge of regulatory agencies, accrediting bodies, and third-party payer requirements.
Oversee state survey processes, mock surveys, and compliance audits, and maintain readiness for regulatory surveys.
Serve as a resource to the clinical team on regulations, accrediting requirements, and professional standards of practice.
Supervise the hospice clinical team within allocated resources, budget goals, efficiency targets, and productivity standards.
Foster a positive work environment that attracts, retains, and motivates employees.
Interview, select, and orient new direct reports.
Establish and promote performance expectations and evaluate direct reports’ performance, providing developmental guidance.
Monitor employee accountability to organizational requirements and work with Human Resources when further documentation or intervention is needed.
Participate in developing, planning, scheduling, conducting, and monitoring staff in-service training, on-the-job training, and orientation programs.
Ensure reasonable staffing coverage when a direct report is absent or a direct-reporting position is vacant.
Respond to staff questions, requests, and work products submitted for review and approval.
Perform other duties as assigned.