The Hospice Clinical Manager oversees appropriate patient and personnel assignments, coordinates patient care and referrals, and assures that patient needs are continually assessed. This role is responsible for the development, implementation, and updates of individualized plans of care. The manager provides data involving patients and health services to the Executive Director, and develops, evaluates, reviews, revises, and implements policies and procedures, goals and objectives, and standards of care relevant to patient services and staff functions. They also manage staffing levels, conduct meetings, and review patient care reports. A key aspect of this role is supporting and maintaining a culture of safety and quality practices. The manager coordinates patients’ services by reviewing plans of treatment, assuring case conferences are conducted, reviewing clinical and progress notes, periodic patient evaluations, and determining frequency and/or staffing patterns. They also aid in retaining quality staff through hiring, orienting, training, evaluating, and disciplining staff, and schedule staff for proper coverage. This role coordinates orientation and ongoing training, conducts performance evaluations, and communicates information to the Administrator. The manager maintains a working knowledge of current Medicare, Medicaid, and third-party payer requirements for home care reimbursement, and communicates and coordinates with physician’s offices, payers, patients/families, outpatient services, and inpatient coordinators regarding patient care and status. They stay up-to-date on new methods, products, and trends, and communicate this information to staff. The manager participates in the Agency’s information management and Quality Assurance Performance Improvement (QAPI) programs, possesses an understanding of applicable state and federal regulations for home health, and communicates updates to staff. They also have an understanding of the HOPE data collection and reporting process and provide direct patient care as needed.
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Job Type
Full-time
Career Level
Manager