Hospice Clinical Care Manager - Remote & Travel

Gentiva Hospice•Raleigh, NC

18h•Remote

About The Position

This is a remote position with some travel required in North Carolina and South Carolina. The Patient Care Manager Specialist reports to the Regional Director of Operational Excellence. This critical role is responsible for managing and overseeing patient care activities across assigned hospice markets to ensure the delivery of high-quality care while supporting compliance with company policies and regulatory requirements.

Requirements

Current RN license in state of residence and employment
At least 3 years of direct patient care experience
Minimum 2 years of experience in a hospice or home-based care setting
Strong understanding of hospice principles, best practices, and regulatory compliance
Ability to lead interdisciplinary meetings and support diverse clinical teams
Excellent communication, problem-solving, and decision-making skills
Detail-oriented with strong documentation and organizational capabilities

Nice To Haves

Prior experience in clinical leadership or hospice program management
Familiarity with IDG processes and electronic medical record systems
Experience supporting multiple hospice sites or regions
Advanced knowledge of CMS hospice regulations and audit preparedness
Skilled at coaching staff and fostering professional development in clinical teams

Responsibilities

Provide oversight for patient care delivery across designated markets
Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities
Triage phone inquiries and medical concerns within scope of practice
Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning
Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices
Promote documentation accuracy, compliance, and timeliness
Help build a culture of continuous improvement, compassion, and accountability
Support adherence to local, state, and federal regulatory requirements (Medicare, Medicaid, ACHC, JCAHO, etc.)

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)