Remote Clinical Care Liaison
About The Position
The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.
Requirements
- Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred
- 3+ years of healthcare coordination, patient services, or clinical operations experience
- Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment
- Proficiency with EMR/EHR systems and healthcare technology platforms
- Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership
- Self-directed, accountable, and able to perform independently in a remote environment
- Availability for approximately 5 on-call overnight and/or weekend shifts per rotation
- Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required
- Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators
Nice To Haves
- Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred
Responsibilities
- Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
- Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
- Maintain accurate, compliant patient documentation within our EMR system
- Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
- Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
- Participate in after-hours on-call rotation to support continuity of care
- Contribute to quality improvement initiatives and operational efficiency projects
Benefits
- Paid Parental Leave
- Medical, Vision, and Dental Insurance
- 401K Retirement Plan
- Cell Phone Reimbursement
- Annual Wellness Allowance
- FSA and Dependent Care FSA
- 10 Paid Holidays
- Generous Paid Time Off
- Paid Sick Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
